Director, Branch Operations & Performance

GW Murphy, INC; Hammond (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

GW Murphy, INC seeks a Director of Administration and Operations to own people, process, and branch execution across a multi-location network supporting roofing and building-material products. This role aligns executive priorities with field operations, fosters leadership, and drives safety, service, quality, and financial performance with cross-functional partners.

The ideal candidate is data-driven, bridging strategy and frontline execution, with regular engagement with branch managers and

Qualifications

• Bachelor's degree preferred; equivalent experience may be considered.
• Typically 10+ years of progressively responsible operations leadership experience.
• Experience in roofing/building materials or related industrial distribution preferred.
• Proven budgeting, KPI management, labor planning, inventory control, production planning, and process improvement.
• Ability to develop managers, lead through transitions, and influence across functions.

Responsibilities

• Directly supervise and coach Branch Managers and administrative teams.
• Translate executive priorities into operating plans with measurable expectations.
• Standardize workflows, policies, documentation, and accountability practices.
• Improve receiving, storage, inventory accuracy, order fulfillment, and customer service while managing production processes.
• Monitor performance with clear accountability; balance production goals and inventory movement.
• Use ERP, warehouse, production, transportation, and BI data to identify trends and drive corrective action.
• Lead cross-functional projects, system implementations, and process changes.
• Develop branch and operational leaders through coaching and succession planning.
• Champion a safety-first culture and ensure OSHA, DOT, environmental, and quality compliance.
• Collaborate with Fleet, Facilities and Safety leads; provide interim coverage when needed.
• Maintain a strong field presence through site visits, reviews, and engagement.

Skills

Budgeting

KPI management

Labor planning

Inventory control

Production planning

Process improvement

Organizational change

Developing managers

Communication

Project management

Decision making

Safety compliance

Lean, Six Sigma

Supply chain

Education

Bachelor's degree in business administration, operations management, supply chain, engineering, manufacturing, or organizational leadership

Tools

ERP systems

Microsoft 365

Business intelligence data/tools

Job description

GW Murphy, INC seeks a Director of Administration and Operations to own people, process, and branch execution across a multi-location network supporting roofing and building-material products. This role aligns executive priorities with field operations, fosters leadership, and drives safety, service, quality, and financial performance with cross-functional partners.

The ideal candidate is data-driven, bridging strategy and frontline execution, with regular engagement with branch managers and