Director, Branch Operations & Growth

Freedom First Credit Union; Salem (VA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

401K with company match

Paid Time Off & Recognized Holidays

Voluntary Benefit Options (Life, etc.)

Employee Discounts Program

Job summary

Freedom First Credit Union in Salem, VA is seeking a VP Branch Operations to direct and coordinate the activities of branch personnel in support of organizational, financial, operational, sales and growth plans. This role guides skill development, career growth, and branch objectives in a fast-paced banking environment.

The position requires 8–10 years of related experience and a 2-year degree or equivalent certification. Proficiency in Word/Excel and NMLS registration is essential.

Qualifications

• Eight to ten years of similar or related experience.
• Two-year college degree or equivalent certification or training.
• Interpersonal skills with ability to motivate, influence, and train others.
• Must have skills to use Microsoft Word and Excel.

Responsibilities

• Serves as primary liaison between branch teams and senior management to resolve operational issues and uphold regulatory requirements.
• Provide sales and service leadership to Branch Managers in the Roanoke market while supporting member service and improving NPS.
• Monitor office activity for compliance with regulations and internal policies regarding security, transactions, loans, and new accounts.
• Open new accounts and submit loans for processing and decisioning; communicate disposition to member.

Skills

Eight to ten years of experience

Interpersonal skills

Education

Two-year college degree or equivalent certification or training

Tools

Microsoft Word

Microsoft Excel

Job description

Freedom First Credit Union in Salem, VA is seeking a VP Branch Operations to direct and coordinate the activities of branch personnel in support of organizational, financial, operational, sales and growth plans. This role guides skill development, career growth, and branch objectives in a fast-paced banking environment.

The position requires 8–10 years of related experience and a 2-year degree or equivalent certification. Proficiency in Word/Excel and NMLS registration is essential.