Director, Behavioral Science for Claims

The Travelers Indemnity Company; Hartford (CT); On-site; USD 115,000 - 189,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company is seeking a Director of Behavioral Science to apply rigorous research methods to practical challenges in property and casualty claims. You will lead research, interviews, and data analysis to inform product design, claims processes and customer experiences.

Responsibilities include running pilots, collaborating with product designers, data scientists, and marketers, and documenting actionable recommendations to improve claim outcomes.

Qualifications

• Master's in Behavioral Science, Psychology, Economics, HCI, UX, People Analytics or related field.
• Some experience applying behavioral science frameworks, insights, and experimental research in a business setting.

Responsibilities

• Conduct pilots and apply behavioral science frameworks to influence decisions across the claim lifecycle.
• Test behavioral interventions to improve claim practices, product design and customer/employee experiences.
• Collect and analyze quantitative data and conduct semi-structured interviews; facilitate design thinking sessions.

Skills

Applied research methods

Behavioral science

Interviews design

Data analysis

Project management

Stakeholder collaboration

Communication skills

English fluency

Education

Master's in Behavioral Science/related field

PhD in Data Science or related field

Tools

Excel

R

SAS

Python

Job description

The Travelers Indemnity Company is seeking a Director of Behavioral Science to apply rigorous research methods to practical challenges in property and casualty claims. You will lead research, interviews, and data analysis to inform product design, claims processes and customer experiences.

Responsibilities include running pilots, collaborating with product designers, data scientists, and marketers, and documenting actionable recommendations to improve claim outcomes.