Senior Director of Behavioral Science & Experimentation

The Travelers Indemnity Company; Hartford (CT); On-site; USD 127,000 - 209,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

The Travelers Indemnity Company is seeking a Senior Behavioral Scientist in Hartford, CT to apply behavioral science frameworks across the claim lifecycle. You will conduct pilots, analyze results, and influence product design and customer experiences through rigorous research and testing.

In this role, you will collaborate with designers, data scientists and project managers, manage end-to-end studies, and contribute to organizational capability in behavioral science within a leading P&C

Qualifications

• Master's Degree in Behavioral Science, Psychology, Economics, HCI, UX, People Analytics or a related field.
• 2 years of experience applying behavioral science frameworks and experimental research in a business setting.

Responsibilities

• Collect and analyze quantitative data, conduct semi-structured interviews, facilitate design thinking sessions, and run tests with follow-up measurements to quantify financial impact.
• Apply behavioral science frameworks to test interventions informing product design and experiences that affect financial results.
• Collaborate with product designers, data scientists, project managers and marketing to design, develop, conduct and evaluate projects and proofs of concept.
• Develop and document research to support recommendations to improve Claim business line results.
• Implement agreed interventions in partnership with sponsors.
• Apply insights to influence how employees react to transformational changes.
• Provide tools and training to develop organizational capabilities in applying behavioral science.
• Perform other duties as assigned.

Education

Master's Degree in Behavioral Science

Tools

Excel

R

SAS

Python

Job description

The Travelers Indemnity Company is seeking a Senior Behavioral Scientist in Hartford, CT to apply behavioral science frameworks across the claim lifecycle. You will conduct pilots, analyze results, and influence product design and customer experiences through rigorous research and testing.

In this role, you will collaborate with designers, data scientists and project managers, manage end-to-end studies, and contribute to organizational capability in behavioral science within a leading P&C