Director of Behavioral Science - Claims & Strategy

Travelers; Hartford (CT); On-site; USD 115,000 - 189,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Pension Plan

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

Travelers is seeking a Director, Behavioral Scientist in the Hartford area to apply behavioral science frameworks to claim strategies and projects. You will serve as a researcher, interviewer, design thinking facilitator, and data analyst across the Claim organization.

You will collaborate with cross-functional teams to pilot interventions, test designs, and report results that influence product experiences and financial outcomes. A PhD or related credentials enhance consideration.

Qualifications

• Master’s in Behavioral Science, Psychology, Economics, HCI, UX, People Analytics or related field.
• PhD, with certification and/or applied experience in Data Science.
• 5+ years of applied industry experience in a business setting.
• Proficiency with Excel, and R, SAS, or Python.
• Experience in natural language processing and/or statistically based text analysis methods.
• Experience in designing and conducting semi-structured interviews or user research for Behavioral Science interventions.
• Group-led facilitation using design thinking collaboration software across multi-disciplinary groups.

Responsibilities

• In close collaboration with key stakeholders across Claim, conduct pilots, apply behavioral science frameworks, and implement interventions to influence choices customers or claimants make before or throughout the lifecycle of a claim.
• Conduct research and test behavioral interventions to enhance claim practices, product design, business strategies, as well as customer and employee experiences.
• Collect and analyze quantitative data, conduct semi-structured interviews, facilitate group design thinking sessions, and conduct test and learns with follow up measurements.
• Apply behavioral science frameworks to test interventions that inform product design and experiences, and that impact financial results.
• Collaborate with product designers, data scientists, project managers and marketing and communications to design, develop, conduct and evaluate projects and proofs of concept.
• Help to develop and document research to support multiple recommendations to improve Claim business line results.
• Implement agreed upon interventions in partnership with various sponsors.
• Apply insights internally to influence how employees within the organization react to and manage transformational change.
• Provide insights, best practices, tools, and training to help develop organizational capabilities in the application of behavioral science.
• Perform other duties as assigned.

Skills

Behavioral science

Research design

Data analysis

Stakeholder collaboration

Project management

Education

Master's in Behavioral Science

PhD in Data Science or related

Tools

Excel

R

SAS

Python

Job description

Travelers is seeking a Director, Behavioral Scientist in the Hartford area to apply behavioral science frameworks to claim strategies and projects. You will serve as a researcher, interviewer, design thinking facilitator, and data analyst across the Claim organization.

You will collaborate with cross-functional teams to pilot interventions, test designs, and report results that influence product experiences and financial outcomes. A PhD or related credentials enhance consideration.