Director, Project Management - Bank Tech Operations

Capital One National Association; Richmond (VA); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One seeks a Director of Project Management for Bank Tech Operations to lead enterprise initiatives and ensure delivery aligns with business goals. You will partner with senior leaders, shape programs, and translate data into strategic actions across Technology and Product teams.

The role requires strong governance, cross-functional leadership, and a track record of driving transformations in a large financial services environment.

Qualifications

• Bachelor’s degree required.
• 9 years of process, project, or program management experience.
• 7 years of people management experience.

Responsibilities

• Oversee enterprise tech backlog intake and distribution processes for Bank Tech engineering organization.
• Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations and operating rhythms.
• Build and maintain scalable processes that streamline technical operational routines while minimizing friction.
• Align technical routines with strategy to ensure meetings and processes drive core goals.
• Provide strategic support for critical operational shifts to keep the organization resilient during transitions.
• Advise senior tech leaders by framing high-stakes proposals and translating vision into actionable plans.
• Collaborate with Product to understand business priorities and connect technology solutions to outcomes.

Education

Bachelor's Degree

Job description

Director, Project Management - Bank Tech Operations

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

We are looking for a passionate, seasoned leader who thrives in the face of ambiguity and complex problem-solving. In this role, you will be a key and trusted partner to a leadership team responsible for the platforms supporting all of Capital One’s banking businesses.

While deep technical expertise is not a prerequisite, this role demands a strong curiosity for technology and a proactive interest in the future of work. We are looking for a candidate who is energized by emerging areas like Agentic AI and who can help leaders harness these new capabilities. You will play a vital role in translating “what’s possible” into how we work, operate, and deliver value to our customers.

The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of operational responsibilities. The Bank Tech Operations leader should have experience in developing executive-ready presentations and telling a compelling story through data.

Typical Responsibilities

• Oversee enterprise tech backlog intake and distribution processes for Bank Tech engineering organization.
• Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations and operating rhythms.
• Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
• Align technical routines with overarching strategy to ensure every meeting and process is driving toward core goals.
• Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
• Act as a primary advisor to senior tech leaders, providing initial framing for high-stakes proposals and translating vision into actionable plans.
• Work hand-in-hand with Product partners to develop a deep understanding of their business priorities and objectives. Help Tech leadership connect technology solutions and priorities directly to those business outcomes.

Basic Qualifications

• Bachelor’s Degree
• At least 9 years of process, project, or program management experience
• At least 7 years of people management experience

Preferred Qualifications

• Masters in Business Administration
• 10+ years of process, project, or program management experience
• 3+ years of operations experience
• 8+ years of people management experience
• 2+ years of learning & development experience
• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

Salary Ranges

• McLean, VA: $206,000 - $235,100 for Director, Project Management
• New York, NY: $224,800 - $256,500 for Director, Project Management
• Richmond, VA: $187,300 - $213,700 for Director, Project Management
• Wilmington, DE: $187,300 - $213,700 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.