Director, App & Web Technology — Direct Digital Growth

IHG Hotels & Resorts

Atlanta (GA)

Hybrid

USD 180,000 - 260,000

Full time

25 hours ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

IHG Hotels & Resorts in Atlanta seeks a Head of App and Web Technology to set vision, strategy, and execution for direct digital channels, including the IHG One Rewards app and the global web ecosystem.

You will lead multi-cloud architecture, drive secure, scalable guest experiences, and deliver a roadmap with measurable commercial impact across 7,000+ hotels in 20+ languages. This role requires 12+ years of leadership in digital platforms and globally distributed teams.

Qualifications

12+ years of progressive experience across product marketing, product management, digital technology, and platform leadership.

Responsibilities

Set and activate a bold product and technology vision for IHG’s direct digital ecosystem, translating guest, owner, and commercial insight into 3–5 year strategic plans, annual investment priorities, and measurable value creation.
Assist the business in product management for the app, web to drive direct revenue contribution.
Partner with internal teams and external technology providers to deliver scalable, secure, and high-performing digital capabilities.
Champion enterprise-wide product and platform initiatives across functions, aligning stakeholders, shaping priorities, and driving delivery that advances IHG’s commercial, loyalty, brand, and hotel performance goals.
Assess emerging technology, user needs, customer touchpoints, and current-state capability gaps to identify the highest-impact product opportunities and guide future-state digital experiences across the guest journey.
Build compelling business cases for new initiatives, including cost-benefit analysis, return on investment, portfolio rationalization, product retirement opportunities, and profitability drivers.
Establish clear success metrics, performance standards, release schedules, annual targets, budgets, and delivery tracking to ensure product investments translate into reliable capabilities and measurable customer and commercial outcomes.
Build, lead, and develop a high-performing team, including recruiting talent, setting departmental goals and KPOs, coaching and succession planning, managing performance, and building senior-level relationships that secure support for the strategic direction.