Head of App and Web Technology

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

IHG Hotels & Resorts in Atlanta seeks a Head of App and Web Technology to set vision, strategy, and execution for direct digital channels, including the IHG One Rewards app and the global web ecosystem.

You will lead multi-cloud architecture, drive secure, scalable guest experiences, and deliver a roadmap with measurable commercial impact across 7,000+ hotels in 20+ languages. This role requires 12+ years of leadership in digital platforms and globally distributed teams.

Qualifications

• 12+ years of progressive experience across product marketing, product management, digital technology, and platform leadership.

Responsibilities

• Set and activate a bold product and technology vision for IHG’s direct digital ecosystem, translating guest, owner, and commercial insight into 3–5 year strategic plans, annual investment priorities, and measurable value creation.
• Assist the business in product management for the app, web to drive direct revenue contribution.
• Partner with internal teams and external technology providers to deliver scalable, secure, and high-performing digital capabilities.
• Champion enterprise-wide product and platform initiatives across functions, aligning stakeholders, shaping priorities, and driving delivery that advances IHG’s commercial, loyalty, brand, and hotel performance goals.
• Assess emerging technology, user needs, customer touchpoints, and current-state capability gaps to identify the highest-impact product opportunities and guide future-state digital experiences across the guest journey.
• Build compelling business cases for new initiatives, including cost-benefit analysis, return on investment, portfolio rationalization, product retirement opportunities, and profitability drivers.
• Establish clear success metrics, performance standards, release schedules, annual targets, budgets, and delivery tracking to ensure product investments translate into reliable capabilities and measurable customer and commercial outcomes.
• Build, lead, and develop a high-performing team, including recruiting talent, setting departmental goals and KPOs, coaching and succession planning, managing performance, and building senior-level relationships that secure support for the strategic direction.

Skills

Strategic leadership

Cross-functional collaboration

Product & tech strategy

People management

Global engineering leadership

Vendor & partner management

Education

Bachelor’s or Master’s degree

Tools

AWS

Google Cloud Platform

Microservices

APIs

Containers

Serverless

CI/CD

Security & compliance

Job description

The Role

The Head of App and Web Technology will lead the vision, strategy, and execution for IHG’s most important direct digital channels, including the IHG One Rewards app and IHG’s global web ecosystem spanning brand websites and digital experiences for more than 7,000 hotels in over 20 languages. This leader will play a critical role in shaping how guests engage with IHG digitally—driving platform performance, product innovation, secure and reliable operations, and seamless guest experiences at global scale. The role will set product and technology priorities, lead high-performing multidisciplinary teams, and partner across Product, Technology, Loyalty, Brand, Commercial, Hotel Operations, and regional stakeholders to turn business strategy and guest insight into a compelling roadmap, high-quality releases, and measurable commercial impact.

The Role

The Head of App and Web Technology will lead the vision, strategy, and execution for IHG’s most important direct digital channels, including the IHG One Rewards app and IHG’s global web ecosystem spanning brand websites and digital experiences for more than 7,000 hotels in over 20 languages. This leader will play a critical role in shaping how guests engage with IHG digitally—driving platform performance, product innovation, secure and reliable operations, and seamless guest experiences at global scale. The role will set product and technology priorities, lead high-performing multidisciplinary teams, and partner across Product, Technology, Loyalty, Brand, Commercial, Hotel Operations, and regional stakeholders to turn business strategy and guest insight into a compelling roadmap, high-quality releases, and measurable commercial impact.

Your Day-to-Day

• Set and activate a bold product and technology vision for IHG’s direct digital ecosystem, translating guest, owner, and commercial insight into 3–5 year strategic plans, annual investment priorities, and measurable value creation.
• Assist the business in product management for the app, web to drive direct revenue contribution.
• Partner with internal teams and external technology providers to deliver scalable, secure, and high-performing digital capabilities.
• Champion enterprise-wide product and platform initiatives across functions, aligning stakeholders, shaping priorities, and driving delivery that advances IHG’s commercial, loyalty, brand, and hotel performance goals.
• Assess emerging technology, user needs, customer touchpoints, and current-state capability gaps to identify the highest-impact product opportunities and guide future-state digital experiences across the guest journey.
• Build compelling business cases for new initiatives, including cost-benefit analysis, return on investment, portfolio rationalization, product retirement opportunities, and profitability drivers.
• Establish clear success metrics, performance standards, release schedules, annual targets, budgets, and delivery tracking to ensure product investments translate into reliable capabilities and measurable customer and commercial outcomes.
• Build, lead, and develop a high-performing team, including recruiting talent, setting departmental goals and KPOs, coaching and succession planning, managing performance, and building senior-level relationships that secure support for the strategic direction.

What We Need From You

• Bachelor’s or Master’s degree in a relevant field, or equivalent work-related experience, with 12+ years of progressive experience across product marketing, product management, digital technology, and platform leadership.
• Demonstrated experience leading the architecture, development, operation, and modernization of high-volume digital platforms across multi-cloud environments, including Amazon Web Services and Google Cloud Platform.
• Strong command of cloud-native architecture, including microservices, APIs, event-driven integration, containers, serverless computing, data platforms, identity and access management, and resilient multi-region operations.
• Experience directing modern mobile and web engineering, including native iOS & Android development. Application architecture and delivery for responsive and accessible user experiences, front-end frameworks, content management platforms, API-driven architecture, experimentation, performance optimization, and search-engine optimization.
• Experience establishing engineering standards for continuous integration and delivery, automated testing, release management, observability, site reliability, incident response, disaster recovery, and technical-debt reduction.
• Demonstrated ability to oversee platform security, data privacy, payment security, regulatory compliance, responsible handling of guest and loyalty data, and enterprise integrations across loyalty, reservations, CRM, content, search, personalization, payment, and analytics platforms.
• Proven ability to translate business strategy and performance, stability, conversion, experimentation, and operational data into technical direction, architecture roadmaps, delivery plans, investment cases, and measurable platform outcomes while leading globally distributed engineering teams and technology partners.

Location

Atlanta, GA. Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.