Digital Guest Experience Product Manager

InterContinental Hotels Group; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

InterContinental Hotels Group seeks a Product Manager to design and deliver digital guest products that bring brand, loyalty, marketing, and product strategies to life. You will coordinate among business stakeholders, software developers, technical engineers, designers, data analysts, and other experts to create a holistic roadmap that identifies moments of truth in the post-booking journey.

This role spans strategy design to deployment and hotel sustainment, with a hybrid work structure

Qualifications

• 3-5+ years progressive work-related experience with demonstrated proficiency in Product Management disciplines and across teams on significant complex projects.
• Familiarity with guest-facing and hotel colleague-facing systems such as Property Management System, Service Optimization tools, POS, In-Room TV technology, and mobile apps.
• Experience delivering digital solutions with a focus on customer-facing experiences and managing large-scale projects from conception to implementation.
• Knowledge of consumer engagement, digital experience design and voice of customer insights.

Responsibilities

• Product Strategy and Roadmap: Lead global product strategy and roadmap enhancements to stay experiences, identify opportunities and drive initiatives.
• Guest Experience & Design: Define guest experiences through journey mapping, wireframes, and prototypes with UI/UX partners.
• Stakeholder Management & Communication: Align roadmap with Marketing, Brand, Hotel Operations and Tech; communicate updates to leadership and operators.
• Data-Driven Decision Making & Performance Measurement: Create test plans, track KPIs, and socialize performance through dashboards and reviews.
• Product Lifecycle Management: Own backlog, prioritize value delivery, monitor post-launch performance and optimize.
• Cross-Functional Collaboration and Execution: Lead cross-functional teams to deliver the roadmap on time and within budget; evangelize digital guest experience initiatives.

Skills

Product Management

Stakeholder management

Data-driven decision making

Cross-functional collaboration

User experience design

Education

Bachelor's or Master's degree

Job description

InterContinental Hotels Group seeks a Product Manager to design and deliver digital guest products that bring brand, loyalty, marketing, and product strategies to life. You will coordinate among business stakeholders, software developers, technical engineers, designers, data analysts, and other experts to create a holistic roadmap that identifies moments of truth in the post-booking journey.

This role spans strategy design to deployment and hotel sustainment, with a hybrid work structure