Senior Manager, Product & Technology Communications

InterContinental Hotels Group; Atlanta (GA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

InterContinental Hotels Group in Atlanta seeks a senior communications leader for its global Product & Technology function. You will translate complex business and technology priorities into clear narratives for colleagues, hotels and owners, and serve as a trusted adviser to senior leaders, driving integrated communications that build understanding, alignment and adoption.

You will lead cross‑functional teams, set the communications strategy, manage executive messaging, change communications

Qualifications

• 8+ years of experience in internal, change, executive and issues communications in a global org.
• Ability to advise senior leaders and deliver compelling messages for diverse audiences.
• Proven leadership of multi-audience communications programs from strategy to execution.
• Strategic thinking, judgment, and navigation of ambiguity in sensitive issues.
• Experience translating product, technology, data or AI topics for non-technical audiences.
• Experience coaching or developing communications professionals.

Responsibilities

• Lead integrated communications across Product & Technology with global, regional teams.
• Set and deliver the communications strategy aligned with enterprise priorities.
• Advise P&T senior leaders on messaging, channels, audiences, and risks.
• Translate complex product/AI topics into clear narratives for multiple audiences.
• Lead multi-stakeholder programs from strategy through execution and change efforts.
• Develop executive messaging, announcements, presentations, and talking points.
• Coordinate with Global Corporate Affairs and other functions for a consistent audience experience.
• Make independent communications decisions within strategy and escalate risks as needed.
• Establish plans, rhythms and measures to improve awareness and adoption.
• Provide leadership and coaching to the communications team.

Skills

Strategic communications

Executive communications

Change communications

Stakeholder management

Storytelling / Writing

AI communications

Job description

This role will lead strategic communications for IHG’s global Product & Technology function, translating complex business and technology priorities into clear, compelling narratives for colleagues, hotels and owners. Serves as a trusted communications adviser to senior leaders and drives integrated communications that build understanding, alignment, engagement and adoption.

Your day to day

• Lead integrated communications across Product & Technology, partnering with global, regional and cross-functional teams to ensure messages are aligned, coordinated and relevant to shared audiences.
• Set and deliver the communications strategy for Product & Technology, ensuring it aligns with enterprise priorities and the broader corporate affairs narrative.
• Serve as a trusted communications adviser to P&T senior leaders, providing counsel on messaging, audience strategy, sequencing, channels, risks and stakeholder engagement.
• Translate complex product, technology and AI topics into clear, accessible and compelling narratives for colleague, hotel and owner audiences.
• Lead complex, multi-stakeholder communications programs from strategy through execution, including change communications, leadership communications, major technology rollouts and colleague engagement initiatives.
• Develop executive messaging, organizational announcements, presentations, talking points, Town Hall content and other high-profile communications.
• Partner across P&T, Global Corporate Affairs and relevant business functions to align communications, anticipate dependencies and ensure a coordinated audience experience.
• Make independent communications decisions within agreed strategies, escalating material reputational, stakeholder or delivery risks when appropriate.
• Establish communications plans, editorial rhythms and measurement approaches that improve awareness, understanding, engagement and adoption.
• Provide leadership and coaching to communications team members, supporting quality, consistency and capability development.
• Apply emerging tools, including AI, to improve communications insight, development and effectiveness while following applicable company standards.

What we need from you

• 8+ years’ experience developing and leading internal, change, executive and issues communications in a complex, global organization.
• Demonstrated ability to advise senior leaders, influence stakeholders, manage multiple priorities, and deliver compelling messages for varied audiences
• Proven ability to lead high-profile, multi-audience communications programs from strategy through execution.
• Demonstrated strategic thinking, strong judgment and the ability to navigate ambiguity, competing priorities and sensitive business issues with limited oversight.
• Experience translating complex product, technology, data or AI topics for non-technical audiences.
• Experience leading, coaching or developing communications professionals.
• Strong understanding of communications measurement and the ability to apply insight to improve outcomes.
• Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
• Attention to detail.
• Ability to work with tight deadlines.
• Experience using and integrating AI into work processes.

Travel - minimum required

Location - Our hybrid work structure is an expectation of three (3) days in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.