Director, Analytics Client Success

Jones Lang LaSalle Incorporated; Atlanta (TX); Hybrid; USD 138,000 - 170,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Director of Analytics Client Success to own end-to-end client relationships on the Azara platform, from onboarding to ongoing adoption and value realization. You will lead delivery, enablement, and ROI demonstrations across allocated accounts while growing solution value and satisfaction.

The role requires expert relationship management, cross-functional coordination, and a proven track record in SaaS/analytics client success.

Qualifications

• Experience in relationship management within a large matrix organization.
• Strong consulting/advisory skills translating data into client value.
• IT project management focusing on software delivery.
• Experience driving platform adoption and client enablement in SaaS/analytics.
• Knowledge of CRE applications and real estate industry preferred.

Responsibilities

• Delivery & Onboarding: managing deployment with analysts, implementation specialists, engineers, and testers.
• Managing and reporting delivery risks and issues; planning UAT and release plans.
• Overseeing configuration and support while liaising with cross-functional teams.
• Value Realization & Long-Term Account Success: advising clients on platform capabilities and ROI.
• Monitoring usage and adoption trends; building value realization cases for leadership.
• Supporting BAU and capturing client feedback to inform product/engineering.

Skills

Relationship management

Matrix organization

Self-motivated

Customer service

Consultative/advisory

IT project management

CRE applications

Cross-functional coordination

Attention to detail

Product adoption

Real estate knowledge

Job description

**Director, Analytics Client Success**The primary purpose of this role is to own the end-to-end success of client relationships on the Azara analytics and insights platform — from onboarding and technical delivery through long-term adoption, value realization, and account growth. This role serves as the primary subject matter expert and platform advocate for Azara within assigned accounts, ensuring clients not only receive a well-delivered solution but continuously realize and expand the business value of the platform over the life of the relationship.The Director, Azara Client Success is responsible for providing technical project planning, management, and execution during onboarding and delivery phases, while also driving ongoing platform adoption, client enablement, and value realization post-launch. This includes managing all phases of service delivery — analysis and design, configuration and build, testing and training, and deployment — as well as ownership of account health and value realization for the duration of the client lifecycle.**What this job involves**As Director, Azara Client Success, you will be directly responsible for:*Delivery & Onboarding** Managing the deployment of a solution in cooperation with analysts, implementation specialists, engineers, and testers* Managing and reporting delivery risks and issues* Managing user acceptance testing and release plans* Managing communications with stakeholders, business transition teams, and business and IT management* Overseeing application configuration and support while liaising with cross-functional teams in a matrix environment*Value Realization & Long-Term Account Success** Serving as the primary Azara subject matter expert for the account, advising and enabling clients on platform capabilities and how to apply them to their evolving business needs* Monitoring platform usage and adoption trends at the account level, identifying at-risk or under-utilizing users, and driving enablement plans to close gaps* Building and presenting value realization cases to clients and account leadership, demonstrating ROI and identifying use-case expansion opportunities* Maintaining a thorough and current understanding of product features and functionality, and proactively enabling clients on new capabilities* Ensuring positive account and client sentiment throughout the full relationship lifecycle, not only at delivery* Supporting BAU processes with accounts and clients to build long-term relationships and identify continuous improvement opportunities in the analytics space* Capturing client feedback and enhancement requests and channeling them into product and engineering conversations**Knowledge, Skills and Abilities*** Relationship management and communications* Proven ability to navigate a large matrix organization* Self-motivated, able to set priorities and work autonomously* Customer service focus* Consultative/advisory skill set — ability to translate platform data and capability into client value realization* IT project management with a concentration on software delivery management* Demonstrated expertise in CRE applications* Cross-functional team coordination* Excellent attention to detail* Experience driving product adoption, client enablement, or usage growth in a SaaS/analytics context* Knowledge of real estate industry preferredThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 138,000.00 – 170,000.00 USD per year *Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.* **Location:**Remote –Atlanta, GA, Chicago, IL, Dallas, TX, Denver, CO, New York, NY