Director of Sales Analytics

Harnham; United States; À distance; USD 200 000 - 240 000; Plein temps

Résumé du poste

A national consumer services organization is seeking a Director of Sales Analytics to lead analytics strategy and execution. This role focuses on call center optimization and sales conversion, requiring strong leadership skills and deep experience in call center analytics. Candidates must have 10+ years in analytics, proficiency in SQL and Python, and an MBA is preferred. This is a full-time remote position.

Qualifications

• 10+ years in analytics, sales operations, and/or sales strategy.
• At least 4–5 years in a leadership capacity.
• Experience in high-volume inbound/outbound sales environment.

Responsabilités

• Lead call center and sales analytics strategy.
• Build and maintain SQL and Python models.
• Collaborate with Sales Operations.
• Own development of executive dashboards.

Connaissances

Call center analytics

Agent performance modeling

Strategic leadership

Advanced SQL

Python

Data governance

Executive presence

Formation

Bachelor's degree in Business, Data Science, or Economics

MBA preferred

Outils

Salesforce CRM

Sigma

Tableau

Power BI

Snowflake

Description du poste

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This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$200,000.00/yr - $240,000.00/yr

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Role

Director of Sales Analytics

Remote (US Based)

$200,000 - $240,000 Salary + Bonus

EXCLUDES: WA, DC, CO, MA, IL, VT, ME, RI, NM, PR, OH, AK, MT, SD, WV, WY, LA

About the Company

This national consumer services organization operates at scale, with a rapidly growing sales operation that supports millions of customer interactions annually across phone and digital channels. The company combines the scale of an established industry leader with the mindset of a high-growth, analytics-forward organization. With ongoing investment in sales technology, CRM, and BI infrastructure, they're now looking to elevate their Sales Analytics function through strategic leadership and innovation.

The Role

As Director of Sales Analytics, you will lead the strategy and execution of a robust analytics function powering call center optimization, agent performance, and sales conversion. You’ll act as a strategic partner to senior leaders across Sales, Finance, and Operations — driving insights that directly influence revenue generation and operational efficiency.

Responsibilities

• Lead the company’s call center and sales analytics strategy focused on lead funnel efficiency, conversion optimization, and agent performance.
• Build and maintain advanced SQL and Python models that measure contact rates, lead penetration, dial activity, conversion outcomes, and agent productivity.
• Design enterprise-level forecasting frameworks in alignment with Sales and Finance leadership.
• Collaborate with Sales Operations to optimize lead routing, territory design, dial cadence, and prioritization strategy.
• Own the development of executive-ready dashboards and visualizations (Sigma, Tableau, Power BI) highlighting funnel health, sales KPIs, and performance metrics.
• Translate complex analytical findings into simple, strategic recommendations that shape decision-making at the highest levels.
• Build and lead a high-performing analytics team dedicated to supporting sales execution and performance improvement.
• Partner closely with the CFO, Chief Sales Officer, and VP of Sales Strategy to align analytics with broader business goals.
• Ensure best practices around data governance, scalability, and forecast accuracy.
• Stay ahead of trends in telephony analytics, CRM data integration, and sales tech innovation.

Requirements

• Bachelor’s degree in Business, Data Science, Economics, or related field (MBA preferred).
• 10+ years in analytics, sales operations, and/or sales strategy, with at least 4–5 years in a leadership capacity.
• Deep experience with call center analytics and agent performance modeling.
• Advanced proficiency in SQL and Python, with hands-on experience building custom analytics workflows.
• Experience with Snowflake or similar cloud-based data platforms.
• Strong familiarity with Salesforce CRM and BI tools such as Sigma, Tableau, or Power BI.
• Proven ability to operate in a high-volume, inbound/outbound sales environment.
• Executive presence and ability to influence senior stakeholders across Sales, Finance, and Marketing.

Nice to Have

• Background in financial services, consumer lending, subscription-based, or high-touch sales organizations.
• Experience driving change management and analytics adoption within sales teams.
• Familiarity with telephony systems, marketing attribution, and CRM/lead data integration.
• Strong strategic acumen with the ability to connect high-level business priorities to detailed analytics execution.

Seniority level

• Director

Employment type

• Full-time

Job function

• Analyst and Marketing