Director, Analytics Client Success

JLL; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

JLL is seeking a Director, Azara Client Success to own the end-to-end success of client relationships on the Azara analytics platform. You will drive onboarding, delivery, adoption, ROI realization and account growth across assigned clients.

You will serve as the primary Azara SME and platform advocate, coordinating with analysts, engineers and business leaders to ensure value realization and ongoing client satisfaction throughout the relationship lifecycle.

Qualifications

• Experience leading deployment projects with analysts, implementation specialists, engineers and testers.
• Ability to navigate a large matrix organization and coordinate cross-functionally.
• Strong client-facing focus with a consultative/advisory skillset to translate platform data into client value realization.
• Proven track record in IT project management for software delivery.
• Knowledge of CRE applications or real estate industry preferred.

Responsibilities

• Owning end-to-end client success for Azara platform from onboarding to long-term adoption and growth.
• Delivery & onboarding: manage deployment, report risks and issues, oversee testing and release plans, coordinate with stakeholders.
• Value realization & long-term success: enable clients on platform capabilities, monitor usage/adoption, build ROI cases, identify expansion opportunities.
• Maintain up-to-date knowledge of product features and enable clients on new capabilities.
• Ensure positive client sentiment throughout the relationship lifecycle and drive continual improvement in analytics space.

Skills

Relationship management

Matrix organization navigation

Autonomy / self-motivated

Customer service focus

Consultative / advisory

IT project management

Cross-functional coordination

Attention to detail

SaaS adoption / usage growth

Real estate knowledge

Job description

The primary purpose of this role is to own the end-to-end success of client relationships on the Azara analytics and insights platform — from onboarding and technical delivery through long-term adoption, value realization, and account growth. This role serves as the primary subject matter expert and platform advocate for Azara within assigned accounts, ensuring clients not only receive a well-delivered solution but continuously realize and expand the business value of the platform over the life of the relationship.

What This Job Involves

As Director, Azara Client Success, you will be directly responsible for:

Delivery & Onboarding

• Managing the deployment of a solution in cooperation with analysts, implementation specialists, engineers, and testers
• Managing and reporting delivery risks and issues
• Managing user acceptance testing and release plans
• Managing communications with stakeholders, business transition teams, and business and IT management
• Overseeing application configuration and support while liaising with cross-functional teams in a matrix environment

Value Realization & Long-Term Account Success

• Serving as the primary Azara subject matter expert for the account, advising and enabling clients on platform capabilities and how to apply them to their evolving business needs
• Monitoring platform usage and adoption trends at the account level, identifying at-risk or under-utilizing users, and driving enablement plans to close gaps
• Building and presenting value realization cases to clients and account leadership, demonstrating ROI and identifying use-case expansion opportunities
• Maintaining a thorough and current understanding of product features and functionality, and proactively enabling clients on new capabilities
• Ensuring positive account and client sentiment throughout the full relationship lifecycle, not only at delivery
• Supporting BAU processes with accounts and clients to build long-term relationships and identify continuous improvement opportunities in the analytics space
• Capturing client feedback and enhancement requests and channeling them into product and engineering conversations

Knowledge, Skills And Abilities

• Relationship management and communications
• Proven ability to navigate a large matrix organization
• Self-motivated, able to set priorities and work autonomously
• Customer service focus
• Consultative/advisory skill set — ability to translate platform data and capability into client value realization
• IT project management with a concentration on software delivery management
• Demonstrated expertise in CRE applications
• Cross-functional team coordination
• Excellent attention to detail
• Experience driving product adoption, client enablement, or usage growth in a SaaS/analytics context
• Knowledge of real estate industry preferred