Director, AI Platform & Observability

Edward Jones; Dallas (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

401k plan

Medical/dental/vision

Paid holidays & vacation

Job summary

Edward Jones seeks an experienced Director, AI Product Manager – AI Controls & Observability to drive end-to-end AI platform capabilities across the firm. You will translate business needs into technical requirements, lead discovery and validation, and define success metrics for reusable AI platforms powering AI products across many applications.

The role emphasizes responsible AI, regulatory compliance, and collaboration with EJ Labs, Engineering, Data, Product Management, and business teams to

Qualifications

• Bachelor's degree in computer science, engineering, product management or related field.
• 7+ years’ experience in product management includes translating business needs into technical requirements and leading product discovery and validation.
• 3+ years' experience in AI/ML.
• Strong understanding of AI technologies and financial services.
• Product operating model methodologies, including AI driven PDLC.
• AI technologies and their applications in business contexts.
• Metrics and frameworks for tracking product AI model and agent success and impact.
• Responsible AI practices and regulatory compliance requirements.

Responsibilities

• Translate business needs into clear and actionable technical requirements for AI Products - reusable AI capabilities.
• Lead product discovery, validation, and iterative improvement processes with a focus on AI control & observability across applications and teams.
• Define and track product success metrics for AI control & observability, including adoption and monitoring.
• Conduct research and engage internal customers to inform AI platform capabilities.
• Ensure responsible AI practices and regulatory compliance throughout the lifecycle.
• Drive development and delivery of reusable AI platform capabilities across the organization.
• Collaborate with EJ Labs, Engineering, Data, Product Management, Experience and other teams to test, deploy, and refine AI capabilities.
• Communicate progress and outcomes to stakeholders across the organization.
• Conduct market and user research to understand demand for reusable AI capabilities and anticipate enhancements.
• Monitor and refine AI platform performance as part of lifecycle governance.

Skills

AI/ML

Product management

Regulatory compliance

Financial services

UX principles

PDLC

Data governance

Stakeholder mgmt

AI platform

Education

Master's Degree in AI

Bachelor's degree in CS/Engineering

Job description

Edward Jones seeks an experienced Director, AI Product Manager – AI Controls & Observability to drive end-to-end AI platform capabilities across the firm. You will translate business needs into technical requirements, lead discovery and validation, and define success metrics for reusable AI platforms powering AI products across many applications.

The role emphasizes responsible AI, regulatory compliance, and collaboration with EJ Labs, Engineering, Data, Product Management, and business teams to