Director, AI-Driven Sales Compensation & Ops

ServiceTitan; United States; Remote; USD 185,000 - 297,000; Full time

Job summary

ServiceTitan seeks a Director of Sales Compensation Strategy & Operations to own incentive plans for 500+ production roles, partnering with Sales, Finance and People Operations. This AI-forward leader will align incentives with our GTM and company strategy while advancing analytics and automation.

You will lead day-to-day compensation operations, manage payouts and accruals, and mentor a high-performing team, driving cross-functional collaboration and measurable growth.

Qualifications

• 8–10+ years in high growth tech or consulting with 3+ years leading teams
• Experience in sales/incentive compensation at scale (SOX processes)
• Strong analytical and research capabilities (data analysis, benchmarking)
• Experience with automation and AI-powered workflows
• Proven cross-functional communication and stakeholder management
• Ability to distill issues into action plans and drive results

Responsibilities

• Develop and implement incentive compensation plans aligned with strategy
• Analyze plan effectiveness and adjust to balance simplicity and specialized outcomes
• Benchmark against industry best practices in B2B SaaS
• Present insights and recommendations to senior leaders and stakeholders
• Oversee day-to-day incentive compensation operations including payouts
• Continuously improve processes and ensure nothing falls through the cracks
• Lead and develop a team of compensation professionals

Skills

Sales compensation leadership

SOX compliance

Data analysis

AI-powered workflows

Cross-functional collaboration

Team leadership

Automation

Tools

Captivate

Xactly

AI tools

Job description

ServiceTitan seeks a Director of Sales Compensation Strategy & Operations to own incentive plans for 500+ production roles, partnering with Sales, Finance and People Operations. This AI-forward leader will align incentives with our GTM and company strategy while advancing analytics and automation.

You will lead day-to-day compensation operations, manage payouts and accruals, and mentor a high-performing team, driving cross-functional collaboration and measurable growth.