Director, AI-Driven Quality Engineering

John Hancock; Boston (MA); Hybrid; USD 127,000 - 236,000; Full time

Job summary

Manulife/John Hancock is seeking a Director of Quality Engineering to advance enterprise QE maturity by setting standards and leading a Center of Excellence. The role focuses on embedding QE earlier in the SDLC, modernizing testing, and driving AI-enabled quality practices across engineering teams.

You will guide workforce transformation toward automation engineering, scaling AI-assisted QE capabilities, and promoting shared ownership of quality outcomes across platforms and partners.

Qualifications

• 7+ years of experience in software development with QE focus.
• Experience applying AI-enabled testing, automation, analytics to improve quality and productivity.
• Experience driving AI SDLC adoption and measurable productivity improvements.
• Experience with generative AI-assisted testing, intelligent automation, quality analytics, defect prediction, or test optimization.
• Experience defining, implementing, and scaling QE standards, best practices, and governance models.
• Strong influencing, facilitation, and stakeholder-management skills across senior leaders and vendors.
• Experience with third-party QE resource governance and capacity planning.

Responsibilities

• Define the vision, strategy, standards, and operating model for QE across teams.
• Lead the Quality Engineering Center of Excellence and governance forums.
• Define QE maturity models and multi-year transformation roadmaps across engineering teams.
• Modernize testing practices to reduce manual effort and accelerate delivery.
• Develop workforce transformation toward automation engineering and AI-enabled quality practices.
• Expand AI-assisted engineering capabilities across test generation and maintenance, defect analysis, and autonomous testing.
• Define quality frameworks for AI-enabled business applications, including model testing and bias validation.
• Scale QE innovations such as generative AI-assisted testing and intelligent regression.

Skills

Strategic QE leadership

AI-enabled testing

Change management

Stakeholder management

Governance & standards

Cross-functional collaboration

Quality governance

Tools

CI/CD

DevSecOps

Agile delivery

Job description

Manulife/John Hancock is seeking a Director of Quality Engineering to advance enterprise QE maturity by setting standards and leading a Center of Excellence. The role focuses on embedding QE earlier in the SDLC, modernizing testing, and driving AI-enabled quality practices across engineering teams.

You will guide workforce transformation toward automation engineering, scaling AI-assisted QE capabilities, and promoting shared ownership of quality outcomes across platforms and partners.