Director, AI-Driven People Operations

Shield AI; San Diego (CA); On-site; USD 160,000 - 250,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI seeks a Director of People Operations to orchestrate a scalable, AI-powered People Ops function. You’ll lead strategy, operations, governance, and global service delivery, partnering with HRIS, Payroll, Finance, IT, and Legal to enable a high-performing workforce.

You’ll drive automation, self-service enablement, and data governance while shaping policies, KPIs, and auditing practices to support rapid growth and compliance across multi-state and international operations.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• 15+ years of progressive HR or People Operations experience in complex or high-growth environments.
• 7+ years leading People Operations or HR Shared Services teams.
• Experience designing and scaling shared services and service delivery models.
• Proven track record of operational transformation, including automation and AI-enabled solutions.
• Strong expertise in employee lifecycle operations, compliance, and data governance.
• Experience partnering with HRIS and enterprise technology teams.
• Demonstrated success with KPIs, SLAs, and operational reporting.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Define and execute a unified People Operations vision, operating model, and multi-year roadmap spanning candidate interviewing, hiring, employee onboarding and employee lifecycle operations.
• Lead day-to-day operations, ensuring consistent, high-quality service delivery across the employee lifecycle.
• Lead and scale a rapidly growing People Operations function through direct leadership, with full accountability for team performance, service quality, and outcomes across the candidate and employee lifecycle.
• Establish team structure, capacity planning, KPIs, and operating rhythms to support hiring velocity, onboarding effectiveness, and ongoing operational excellence.
• Serve as a strategic advisor to executives on workforce operations, hiring experience, service delivery, and AI enablement.
• Transform People Operations into a self-service-first, AI-enabled support model.
• Design and implement service delivery architecture, including automation, case management, and digital support channels to support rapid company scaling and global expansion.
• Lead enterprise knowledge management to enable self-service and improve consistency and AI effectiveness.
• Own and drive service performance, including SLAs, response times, quality, and employee satisfaction.
• Establish governance for AI-enabled execution and support, ensuring accuracy, compliance, and appropriate escalation.
• Continuously improve services through analytics, feedback, and process optimization.
• Select and manage external vendors and platforms specific People Operations.

Skills

Leadership

HR Operations

AI Enablement

Change Management

Data Governance

Stakeholder Management

Workforce Operations

Process Automation

Education

Bachelor’s degree in HR/Business Administration

Master’s degree or MBA

Tools

UKG

Jira Service Management

Ashby

Automation tools

Job description

Shield AI seeks a Director of People Operations to orchestrate a scalable, AI-powered People Ops function. You’ll lead strategy, operations, governance, and global service delivery, partnering with HRIS, Payroll, Finance, IT, and Legal to enable a high-performing workforce.

You’ll drive automation, self-service enablement, and data governance while shaping policies, KPIs, and auditing practices to support rapid growth and compliance across multi-state and international operations.