Director, AI-Driven Expert Network Planning & Analytics

Intuit Inc.; San Diego (CA); On-site; USD 278,000 - 376,000; Full time

Job summary

Intuit is seeking a Director, Expert Network Planning and Analytics to own end-to-end planning and workforce operations for IPS. Lead a global team across the U.S. and India, turning ~$1.5B in annual spend into optimal capacity and timing.

You will drive autonomous, model-driven planning, partnering with Product, Engineering, and Finance to build a Workforce Management Center of Excellence and deliver scalable, data-driven decisions.

Qualifications

• Leadership of large, global workforce across geographies.
• Experience running enterprise-scale service operations.
• Expertise in planning cadences and peak readiness.

Responsibilities

• Own end-to-end planning stack for multi-segment global expert network.
• Forecast demand, capacity, occupancy, and routing to balance cost and customer experience.
• Embed predictive models into planning and intraday decisioning.
• Manage a ~$1.5B operating P&L and scale the WFM Center of Excellence.
• Lead cross-functional collaboration with Product, Engineering, Finance, and HR.

Skills

Planning & ops leadership

Forecasting & capacity strategy

AI-native operations

Executive presence

Education

Bachelor's in analytical/technical field

MBA or quantitative master's preferred

Job description

Intuit is seeking a Director, Expert Network Planning and Analytics to own end-to-end planning and workforce operations for IPS. Lead a global team across the U.S. and India, turning ~$1.5B in annual spend into optimal capacity and timing.

You will drive autonomous, model-driven planning, partnering with Product, Engineering, and Finance to build a Workforce Management Center of Excellence and deliver scalable, data-driven decisions.