Director, AI-Driven Operations Transformation

Morgan Stanley; South Jordan (UT); On-site; USD 160,000 - 210,000; Full time

Job summary

Morgan Stanley Salt Lake City is seeking an AI Enabled Process Transformation Lead (Director) to design and deploy AI-powered workflow improvements across operations, embedding Copilot-driven workflows and agents into day-to-day activities.

You will partner with operations teams to convert complex processes into scalable AI solutions, drive adoption, and deliver measurable gains in efficiency, quality, and capacity.

Qualifications

• Experience leading AI-enabled process transformation in large organizations.
• Hands-on experience building AI-enabled solutions.
• Ability to translate complex operational workflows into AI designs.
• Proven change management and adoption within operations.
• Strong communication and stakeholder management.
• Experience in tax operations is a plus.

Responsibilities

• Partner closely with operations leaders and frontline teams to understand end-to-end workflows, translating operational needs into AI-enabled solutions.
• Design, build, and deploy AI-enabled process improvements—including Copilot-driven workflows, task-specific agents, and automated process flows—embedded into day-to-day operations.
• Lead process transformation initiatives from opportunity identification through implementation and sustained adoption, ensuring improvements move beyond pilots into standard operating practices.
• Own solution design and configuration while collaborating with technology, risk, and platform partners to ensure solutions are compliant, scalable, and aligned with firm standards.
• Continuously refine solutions based on operational feedback and performance outcomes, tracking measurable impact such as cycle time reduction, capacity unlocked, quality improvements, and adoption.
• Drive AI training, enablement, and adoption by coaching teams, delivering hands-on training, and reinforcing best practices to ensure consistent and effective use.

Skills

Operations experience

Hands-on AI

AI tools Copilot

Workflow design

Change management

Communication

Tax operations experience

Tools

Copilot

Agent builders

Workflow automation

Microsoft 365

Job description

Morgan Stanley Salt Lake City is seeking an AI Enabled Process Transformation Lead (Director) to design and deploy AI-powered workflow improvements across operations, embedding Copilot-driven workflows and agents into day-to-day activities.

You will partner with operations teams to convert complex processes into scalable AI solutions, drive adoption, and deliver measurable gains in efficiency, quality, and capacity.