Director, AI-Driven CX Product Management

Jobs Paloaltonetworks

California (MO)

On-site

USD 223,000 - 307,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Palo Alto Networks is seeking a Director of Application Product Management to lead strategy across Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, and Customer Support & Success. You will define and execute a holistic product roadmap spanning Salesforce, custom applications, and the broader licensing and provisioning ecosystem.

Your work will influence Product and GCS and drive scalable, AI-enabled solutions.

Qualifications

15+ years of IT Application Product Management experience in licensing and post-sales.
7+ years in senior leadership overseeing PM teams.
Strong first-principles thinking and strategic leadership.
Expertise in licensing, entitlements, and consumption models.
Experience with Salesforce Service Cloud and Gainsight.
Proficiency in AI-driven solutions and cloud-native AI/ML pipelines.
Global team leadership and cross-functional collaboration.
Knowledge of data architecture, analytics, and governance.
Bachelor’s degree required; MBA preferred.

Responsibilities

Define and own product vision, strategy, and roadmap across CX, NPI, Licensing, and Provisioning.
Lead a team of Application Product Managers and mentor them.
Influence executive stakeholders to shape CX operations using technology and process optimization.
Drive integration of NPIs into post-sales experiences.
Champion AI adoption across the CX portfolio to enhance user experience.
Ensure architectural integrity, scalability, security, and maintainability.