Director, Agent Commissions & Operations

Transamerica; Philadelphia (Philadelphia County); Hybrid; USD 113,000 - 130,000; Full time

Benefits offered by this job

Pension Plan

401k Match

Medical Insurance

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Transamerica is seeking an experienced Operations leader to own the agent commission system for life and/or annuity products. You will oversee multifunctional teams, drive strategic planning, and elevate service quality while mentoring senior managers to foster accountability and continuous improvement.

In this hybrid role, you will collaborate with senior leadership on organizational strategies, manage budgets, and deliver executive-level reports, ensuring excellence in customer outcomes and

Qualifications

• Bachelor’s degree in a business field or equivalent experience.
• 10 years of experience in an operations environment, preferably in the insurance/financial services industry.
• Five years of management experience.
• Leadership skills to oversee teams and drive performance results.
• Problem-solving, analytical and decision-making skills.
• Communication and interpersonal skills to interact with staff and all levels of management.
• Ability to handle multiple responsibilities under pressure.
• Ability to grasp technical concepts and convey to staff and customers.
• Ability to build strong partnerships with leaders at all levels.

Responsibilities

• Develop and execute the operational strategy for the organization.
• Oversee day-to-day operations to ensure smooth functioning and timely delivery of services.
• Manage operational budgets and resources, ensuring optimal allocation of funds.
• Lead, mentor, and develop a high-performing operational teams.
• Accountable for team results and performance.
• Identify and implement opportunities for improvement and present proposals to leadership.
• Collaborate with cross-functional teams to coordinate activities.
• Serve as an escalation point to ensure customer satisfaction.
• Prepare and deliver management reports for diverse audiences.

Skills

Leadership

Communication

Analytical

Problem-solving

Strategic planning

Budget management

Education

Bachelor’s degree in a business field or equivalent experience

Tools

MS Office

Excel

PowerPoint

Word

Job description

Transamerica is seeking an experienced Operations leader to own the agent commission system for life and/or annuity products. You will oversee multifunctional teams, drive strategic planning, and elevate service quality while mentoring senior managers to foster accountability and continuous improvement.

In this hybrid role, you will collaborate with senior leadership on organizational strategies, manage budgets, and deliver executive-level reports, ensuring excellence in customer outcomes and