Director Administrative- Operations Strategy

Atrium Health; Charlotte (NC); On-site; USD 140,000 - 220,000; Full time

Job summary

Atrium Health is seeking a senior leader to oversee the integration and operation of an AI-enabled chat platform within the Oncology Research ecosystem. The role directs both AI-enabled and human-assisted chat services, ensuring high-quality experiences, scalable operations, and strategic alignment with regulatory requirements.

The successful candidate will drive cross-functional collaboration, develop executive updates, and manage program budgets and performance metrics across multiple

Qualifications

• Bachelor's degree required; Master's in Business or Healthcare preferred.
• Experience directing high-level clinical, financial, and regulatory managers required.
• Ability to lead cross-functional teams and manage complex programs.

Responsibilities

• Lead development and optimization of AI-enabled chat platform across the organization.
• Direct operations for AI-enabled and human-assisted chat services to ensure quality and efficiency.
• Develop executive-level presentations and communicate strategic updates and progress.
• Build relationships with executives, directors, vendors, and stakeholders to align initiatives.
• Develop strategic plans to expand utilization, offerings, and future AI capabilities.
• Ensure compliance with policies and regulatory audits through training and SOP maintenance.

Skills

Leadership

Strategic planning

Regulatory compliance

Communication

Education

Bachelor's Degree

Master's Degree in Business or Healthcare

Job description

• Develops and ensures teammates are in compliance with policies and procedures as defined by all applicable regulatory agency standards.
• Manages integration of clinical quality within multiple resources required to function within the department
• Ensures Training and Education programs for all employees to meet requirements for effective operation as measured by full compliance with and passing of all audits. Includes development and maintenance of 'standard operating procedures'.
• Manages all financial operations including development of annual operating budgets.
• Works cooperatively to meet regulatory, corporate compliance and other government standards as required.
• Develops and coordinates a strategic plan as needed for department.
• Lead the development, implementation, and ongoing optimization of the organization's AI-enabled chat platform. Establish strategic direction, identify future capabilities, and align initiatives with organizational priorities.
• Direct operations related to both AI-enabled and human-assisted chat services. Ensure effective workflows, productivity, service quality, and operational performance across the function.
• Build and maintain strong relationships with executives, directors, frontline teammates, vendors, and other stakeholders. Develop executive-level presentations and communicate strategic updates, performance metrics, and implementation progress.
• Develop strategies to support increased utilization, expanding service offerings, and future AI-enabled capabilities. Assess resource needs and establish scalable operational models to support growth.
• Ensure both teammate-facing and consumer-facing chat services deliver a high-quality experience through effective team training, service design, and satisfaction monitoring.
  

Essential Functions

• Develops and ensures teammates are in compliance with policies and procedures as defined by all applicable regulatory agency standards.
• Manages integration of clinical quality within multiple resources required to function within the department
• Ensures Training and Education programs for all employees to meet requirements for effective operation as measured by full compliance with and passing of all audits. Includes development and maintenance of 'standard operating procedures'.
• Manages all financial operations including development of annual operating budgets.
• Works cooperatively to meet regulatory, corporate compliance and other government standards as required.
• Develops and coordinates a strategic plan as needed for department.
• Lead the development, implementation, and ongoing optimization of the organization's AI-enabled chat platform. Establish strategic direction, identify future capabilities, and align initiatives with organizational priorities.
• Direct operations related to both AI-enabled and human-assisted chat services. Ensure effective workflows, productivity, service quality, and operational performance across the function.
• Build and maintain strong relationships with executives, directors, frontline teammates, vendors, and other stakeholders. Develop executive-level presentations and communicate strategic updates, performance metrics, and implementation progress.
• Develop strategies to support increased utilization, expanding service offerings, and future AI-enabled capabilities. Assess resource needs and establish scalable operational models to support growth.
• Ensure both teammate-facing and consumer-facing chat services deliver a high-quality experience through effective team training, service design, and satisfaction monitoring.
  

Physical Requirements

Work requires walking, standing, sitting and lifting. Must lift a minimum of 10 pounds. Must speak English in simple, understandable terms and have an intact sense of sight and hearing. Must be able to be mobile within the entire healthcare system and other facilities that participate in the Oncology Research studies.

Education, Experience And Certifications

Bachelor's Degree required. Master's Degree in Business or Healthcare related discipline preferred. Exp. directing high level clinical, financial, and regulatory managers required.