Director Administrative- Operations Strategy

Hugh Chatham Health; Charlotte (NC); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Retirement plans

Educational assistance

Job summary

Advocate Health is seeking a líder to lead the AI-enabled chat platform, directing operations for AI and human-assisted chat services. The role includes developing strategic plans, coordinating training, and building executive relationships to drive growth and quality across the department.

The successful candidate will oversee financial operations, regulatory alignment, and ongoing optimization of chat services, ensuring a high-quality patient and teammate experience within a large healthcare

Qualifications

• Bachelor's Degree required.
• Master's Degree preferred in Business or Healthcare.
• Experience directing high level clinical, financial, and regulatory managers.

Responsibilities

• Lead AI-enabled chat platform development and strategy.
• Direct operations of AI-enabled and human-assisted chat services.
• Develop and coordinate a strategic departmental plan.
• Build executive-level relationships and communicate progress and metrics.
• Expand service offerings and future AI-enabled capabilities.

Education

Bachelor's Degree

Master's Degree in Business or Healthcare related discipline

Experience directing high level clinical, financial, and regulatory managers

Tools

AI chat platform

Job description

Department

10010 Community Care Partners - Administration

Department

10010 Community Care Partners - Administration

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

M-F 8-5

Pay Range

$47.50 - $71.25

Essential Functions

• Develops and ensures teammates are in compliance with policies and procedures as defined by all applicable regulatory agency standards.
• Manages integration of clinical quality within multiple resources required to function within the department
• Ensures Training and Education programs for all employees to meet requirements for effective operation as measured by full compliance with and passing of all audits. Includes development and maintenance of 'standard operating procedures'.
• Manages all financial operations including development of annual operating budgets.
• Works cooperatively to meet regulatory, corporate compliance and other government standards as required.
• Develops and coordinates a strategic plan as needed for department.
• Lead the development, implementation, and ongoing optimization of the organization's AI-enabled chat platform. Establish strategic direction, identify future capabilities, and align initiatives with organizational priorities.
• Direct operations related to both AI-enabled and human-assisted chat services. Ensure effective workflows, productivity, service quality, and operational performance across the function.
• Build and maintain strong relationships with executives, directors, frontline teammates, vendors, and other stakeholders. Develop executive-level presentations and communicate strategic updates, performance metrics, and implementation progress.
• Develop strategies to support increased utilization, expanding service offerings, and future AI-enabled capabilities. Assess resource needs and establish scalable operational models to support growth.
• Ensure both teammate-facing and consumer-facing chat services deliver a high-quality experience through effective team training, service design, and satisfaction monitoring.

Physical Requirements

Work requires walking, standing, sitting and lifting. Must lift a minimum of 10 pounds. Must speak English in simple, understandable terms and have an intact sense of sight and hearing. Must be able to be mobile within the entire healthcare system and other facilities that participate in the Oncology Research studies.

Education, Experience And Certifications

Bachelor's Degree required. Master's Degree in Business or Healthcare related discipline preferred. Exp. directing high level clinical, financial, and regulatory managers required.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.;…);…

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.