Director, Accounting Delivery — Remote (EST Hours)

UpCounting; United States; À distance; USD 150 000 - 230 000; Plein temps

Résumé du poste

UpCounting seeks a senior leader to own accounting delivery for ecommerce clients. You will drive client experience, technical process efficiency, and the performance of the delivery team, while owning the software and tooling that powers the services function.

You will manage complex, high-visibility engagements, ensuring accuracy, quality, and scalable SOPs. This role requires hands-on accounting depth and strong communication with North American founders.

Qualifications

• At least 90% of your career in public accounting firms: Big 4, mid-tier, regional, or boutique.
• 7+ years of progressive experience in accounting services or delivery leadership
• Experience leading accounting delivery teams
• Hands-on technical accounting knowledge, not only management experience
• You have owned client relationships: managing expectations, delivering bad news, and spotting service quality issues before the client does
• You have defined and built a function yourself, without one being handed to you
• English at C1 or above level, written and spoken. You own client relationships with North American founders.

Responsabilités

• Own the technical SOPs: templates, Shopify, TikTok Shop and Amazon integrations, report extraction, A2X versus Bookkeep, and keep improving them
• Own client experience: check-ins, service quality, upsell opportunities, and feedback from clients back to the team
• Work with the Accounting Quality Manager to keep the chain tight: QC findings trace back to training, training gaps trace back to how we hire
• Keep workloads sustainable, flag early when people are struggling, and build systems that surface problems before they become crises
• Own the software and tooling for the services function: what we need, what is redundant, and what it costs

Connaissances

Delivery leadership

Public accounting

Hands-on accounting

Client relationships

Function ownership

English proficiency

Outils

A2X

Bookkeep

Description du poste

UpCounting seeks a senior leader to own accounting delivery for ecommerce clients. You will drive client experience, technical process efficiency, and the performance of the delivery team, while owning the software and tooling that powers the services function.

You will manage complex, high-visibility engagements, ensuring accuracy, quality, and scalable SOPs. This role requires hands-on accounting depth and strong communication with North American founders.