Director, Account Management

Hilton; United States; On-site; USD 84,000 - 112,000; Full time

Job summary

Hilton is seeking a Director, Account Management for the Canadian market. This remote role collaborates with HSM to drive customer success, growth, and savings across brands and operators. You will oversee a portfolio of accounts, reporting to the VP of Strategy & Business Operations, and coordinate with internal teams to maximize value.

The role emphasizes strategic leadership, relationship management, and driving year-over-year program adoption in Canada.

Qualifications

• Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles.
• Experience analyzing information to make data-based business decisions
• Experience delivering presentations to executive level stakeholders
• Travel approximately 25%-50%

Responsibilities

• Serve as the primary contact for customer's leadership team, ensuring the client's day-to-day needs are met while identifying and executing on key growth opportunities.
• Coordinate with the customer's procurement and operations teams to support strategic initiatives through partnership with suppliers and HSM's internal teams.
• Be the first point of escalation within HSM for supplier related issues in your market.
• Partner with the customer's leadership team to set long term strategic objectives and drive critical initiatives.
• Work with HSM Category Management to identify white space and expand programs and services in your market.
• Work with the HSM Onboarding team to add properties to the HSM program as new customers join HSM or existing customers expand.
• Promote program participation (i.e., utilization) through reporting, coaching emails, and business reviews for key ownership and management groups.
• Be HSM's lead contributor to strategic business reviews with the customer and suppliers.
• Increase program growth and adoption in your market by expanding HSM's programs and services in your market.

Skills

Data-based decision making

Executive-level presentations

Travel 25-50%

Job description

Exceptional Hospitality Starts with YouHilton Sans The location for this position is virtual/remote (within Canada)

This is your chance to be part of our in-house the company Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Director, Account Management, you will support HSM's customers in the Canadian market, partnering with HSM's internal teams to help customers further leverage HSM programs and increase their savings. On the Account Management team reporting to the VP of Strategy & Business Operations, you will oversee a portfolio of accounts, responsible for relationship management, customer success, and year over year growth.

What you'll do during a typical day:

• Serve as the primary contact for customer's leadership team, ensuring the client's day-to-day needs are met while identifying and executing on key growth opportunities.
• Coordinate with the customer's procurement and operations teams to support strategic initiatives through partnership with suppliers and HSM's internal teams.
• Be the first point of escalation within HSM for supplier related issues in your market.

How you'll collaborate with others:

• You will partner with the customer's leadership team to set long term strategic objectives and drive critical initiatives.
  • You will work with HSM Category Management to identify white space and expand programs and services in your market.
  • You will work with the HSM Onboarding team to add properties to the HSM program as new customers join HSM or existing customers expand.

Deliverables you'll take ownership of:

• Promote program participation (i.e., utilization) through reporting, coaching emails, and business reviews for key ownership and management groups.
  • Be HSM's lead contributor to strategic business reviews with the customer and suppliers.
  • Increase program growth and adoption in your market by expanding HSM's programs and services in your market.

What It Takes to Make the Stay

You have these minimum qualifications:

• Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles
  • Experience analyzing information to make data-based business decisions
  • Experience delivering presentations to executive level stakeholdersiam link to bigger strike it fix? It is small control. It's our children. Possibly wrong. line from reason? We should preserve as in original text: Experience delivering presentations to executive level stakeholders But we inadvertently inserted gibberish. Let's correct. We need to maintain original sub bullet: Experience delivering presentations to executive level stakeholders Then Travel approximately 25%-50%. We mis-copied the code block. We need to refine. We need to produce the final string correctly. It's important to maintain the exact sub-bullets from original input: 'Experience analyzing information to make data-based business decisions', 'Experience delivering presentations to executive level stakeholders', 'Travel approximately 25%-50%'. I accidentally inserted additional text. I need to fix the JSON string. Given the constraints, I will rewrite the full description again with no mistakes. Here is the final version:

    Exceptional Hospitality Starts with YouHilton Sans The location for this position is virtual/remote (within Canada)

    This is your chance to be part of our in-house the company Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Director, Account Management, you will support HSM's customers in the Canadian market, partnering with HSM's internal teams to help customers further leverage HSM programs and increase their savings. On the Account Management team reporting to the VP of Strategy & Business Operations, you will oversee a portfolio of accounts, responsible for relationship management, customer success, and year over year growth.

    What you'll do during a typical day:

    • Serve as the primary contact for customer's leadership team, ensuring the client's day-to-day needs are met while identifying and executing on key growth opportunities.
    • Coordinate with the customer's procurement and operations teams to support strategic initiatives through partnership with suppliers and HSM's internal teams.
    • Be the first point of escalation within HSM for supplier related issues in your market.

    How you'll collaborate with others:

    • You will partner with the customer's leadership team to set long term strategic objectives and drive critical initiatives.
      • You will work with HSM Category Management to identify white space and expand programs and services in your market.
      • You will work with the HSM Onboarding team to add properties to the HSM program as new customers join HSM or existing customers expand.

    Deliverables you'll take ownership of:

    • Promote program participation (i.e., utilization) through reporting, coaching emails, and business reviews for key ownership and management groups.
      • Be HSM's lead contributor to strategic business reviews with the customer and suppliers.
      • Increase program growth and adoption in your market by expanding HSM's programs and services in your market.

    What It Takes to Make the Stay

    You have these minimum qualifications:

    • Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles
      • Experience analyzing information to make data-based business decisions
      • Experience delivering presentations to executive level stakeholders
      • Travel approximately 25%-50%

    It would be useful if you have:

    • Experience in Account Management/Customer Success roles
      • Experience leading teams/direct reports