Manager, Account Management

Hilton; Dallas (TX); Remote; USD 78,000 - 110,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support

Job summary

Hilton is seeking a Manager, Account Management to support our in-house HSM team, with accounts across our brands. This role is virtual/remote and reports to the Director, Account Management. You will define strategies, manage key accounts, and drive YOY growth opportunities while partnering with a focused cross-functional team.

Ideal candidates have 5+ years in customer-facing and hospitality roles, 3+ years in procurement/supply chain, and strong Excel skills. Travel up to 25% is required.

Qualifications

• 5+ years of professional work experience in customer facing roles.
• 5+ years of hospitality industry experience with a preferred mix of positions/roles.
• 3+ years in procurement/supply chain-related roles.
• Proficiency in Microsoft Excel, (sorting and filtering data, using formulas, pivot tables).
• Travel up to 25%.

Responsibilities

• Define the opportunity management strategy for your accounts, identify ways to increase the quality and revenue value, and implement strategy with business vision, taking into account barriers and opportunities.
• Assist with special projects, initiatives, and customer deliverables.

Skills

Customer facing experience

Hospitality industry experience

Procurement / Supply chain

Microsoft Excel

Travel readiness

Tools

Microsoft Excel

Job description

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

Job Description

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Manager, Account Management, you will support the team in partnering with all our brands and helping influence and guide programs with unique and distinctive products and services. On the Account Management team, reporting to the Director, Account Management, you will support key accounts and properties within those accounts, executing Account Plans and targeting key YOY growth opportunities.

What You'll Do During a Typical Day

• Define the opportunity management strategy for your accounts, identify ways to increase the quality and revenue value, and implement strategy with business vision, taking into account barriers and opportunities.
• Assist with special projects, initiatives, and customer deliverables.

How You'll Collaborate With Others

• Work closely with a focused cross-functional team to ensure the client's day-to-day needs are met while identifying viable opportunities for critical initiatives crafted to improve operational and financial performance.
• Aggregate client account-based growth data and evaluate areas of opportunity.

What It Takes to Make the Stay

You Have These Minimum Qualifications

• Five (5) years of professional work experience in customer facing roles
• Five (5) years of hospitality industry experience with a preferred mix of positions/roles
• Three (3) years in procurement/supply chain-related roles
• Proficiency in Microsoft Excel, (sorting and filtering data, using formulas, pivot tables)
• Travel up to 25%

It Would Be Useful If You Have

• Familiarity with hospitality Group Purchasing Organization programs (GPO)
• Experience in client facing Account Management roles

How We'll Help You Thrive

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally.

The pay range for this role is $77,500 – $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.