Complex Sales Analyst & Space Optimizer

Hilton; United States; On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Wellbeing benefits

Job summary

Hilton is seeking a candidate to manage group leads, bookings, and reporting across US-based properties in a remote role.

You will collaborate with Group Sales Managers, Event Managers, Revenue Management, Marketing, and operations to optimize space, produce reports, and support system implementations.

The role requires 3+ years hotel experience, Delphi.fdc expertise and travel up to 15%. Pay range is $47,500–$70,000 with comprehensive benefits and travel perks.

Qualifications

• Three years hotel experience.
• Experience using Delphi.fdc for bookings, group sales, events, reporting or related sales processes.
• Proficiency in Microsoft Excel for reporting, data analysis, and spreadsheet management.
• Travel up to 15% of the time.

Responsibilities

• Manage group leads, bookings, and contracting processes.
• Deliver and maintain weekly/monthly/quarterly/annual reports.
• Support meeting space optimization to maximize revenue opportunities.
• Collaborate with Sales, Events, Revenue Management, Marketing, and Operations.

Skills

Delphi.fdc

Microsoft Excel

Travel industry knowledge

Reporting

Tools

Delphi.fdc

Amaze

Topline

STR Reporting

Job description

Exceptional Hospitality Starts with YouHilton Sans

The location for this position virtual/remote (within the U.S.)

What you'll do during a typical day:

• Supporting the timely and efficient management of group leads and sales opportunities.
• Helping convert tentative opportunities into definite bookings by ensuring accuracy and attention to detail throughout the contracting process.
• Identifying opportunities to optimize meeting space utilization and enhance overall group profitability.
• Delivering meaningful reporting and analytics that support commercial strategy and business planning.
• Improving team productivity by streamlining processes, maintaining systems, and supporting sales technology initiatives.
• Helping commercial leaders make informed decisions through accurate data, reporting, and business insights.
• Attend and actively participate in scheduled Sales Department and related meetings.

How you'll collaborate with others:

• Group Sales Managers to support lead management, contract reviews, and conversion efforts.
• Event Managers to optimize meeting space utilization, manage booking adjustments, and evaluate post-event performance.
• Revenue Management leaders to align group opportunities with overall property revenue strategies.
• Marketing and Commercial leadership teams to support reporting, planning, and business development initiatives.
• Property Operations teams to ensure group business requirements align with operational capabilities.
• Administrative and systems users to maintain efficient commercial processes and platform effectiveness across both resorts.
• Partner closely with all related departments such as Revenue Management, Marketing, Group Sales, e-Commerce, and Operations.

Deliverables you'll take ownership of:

• Maintaining and improving lead management and sales reporting processes.
• Coordinating group pace, booking activity, and production tracking tools.
• Managing commercial reporting updates for weekly, monthly, quarterly, and annual business reviews.
• Supporting meeting space optimization initiatives to maximize revenue opportunities and protect future availability.
• Assisting with system implementations, upgrades, training initiatives, and process improvement projects.
• Conducting post-event business analysis to identify trends, opportunities, and areas for increased profitability.
• Developing and enhancing administrative tools, templates, and reporting resources that improve team effectiveness.
• Supporting special commercial projects related to forecasting, need periods, sales strategy execution, and performance measurement.

You have these minimum qualifications:

• Three (3) years of hotel experience.
  • Experience using Delphi.fdc, including managing bookings, group sales, events, reporting, or related sales processes.
  • Proficiency in Microsoft Office Suite, including Microsoft Excel skills for reporting, data analysis, and spreadsheet management.
  • Knowledge of the travel industry, current market trends, and economic factors.
  • Travel up to 15% of the time.

It would be useful if you have:

• Knowledge of Amaze, Topline and STR Reporting.
  • Local market knowledge

How We'll Help You Thrive

At the company, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join the company, our exceptional care extends to you with unmatched perks and benefits, including*:

•Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go the company travel program

Own a piece of the company – Through our employee stock purchase program (ESPP), you can invest in the company shares at a 15% discount to help build your financial future

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

the company offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally.

The pay range for this role is $47,500 – $70,000 and is determined based on applicable and specialized experience and location.