Director, Account Management

Dow Jones & Company, Inc.; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

An established industry player is looking for a Director of Account Management to lead a dynamic team in New York. This role focuses on driving customer retention and growth through strategic leadership and operational excellence. You will manage a team of Account Managers, develop customer success strategies, and ensure effective collaboration across departments. With a commitment to innovation and excellence, this role offers a unique opportunity to make a significant impact in a leading news and information company. Join a company that values your expertise and fosters a culture of growth and success.

Qualifications

• 12+ years of experience in account management and customer retention.
• Strong analytical skills to track customer health scores.
• Proficiency in Salesforce for account tracking.

Responsibilities

• Manage a team of Account Managers focused on retention and growth.
• Develop customer success strategies and establish KPIs.
• Work cross-functionally with various departments.

Skills

Account Management

Customer Retention

Team Leadership

Salesforce

Analytical Skills

Stakeholder Management

Cross-Selling

Upselling

KPI Tracking

Customer Success Strategy

Tools

Salesforce

Job description

Dow Jones Director, Account Management in NEW YORK , New York

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

Our corporate subscriptions team is seeking a Director, Account Management to drive customer retention and growth. The role requires a mix of strategic, leadership, and operational skills to effectively manage a team.

Director, Account Management

Manages group of Account Managers focused on retention, renewal and growth of existing business.

Develops customers success strategy for the team

Responsible for revenue attainment of (TBD) and account growth of (TBD)

Recruit, train and mentor team

Works with team to Identify opportunities for upselling, cross-selling and renewals

Ensures smooth account handover between new business team and customer success team

Establish KPIs for CSM team and tracks pipeline via Salesforce

Works cross-functionally with other depts (legal, sales, finance, marketing, operations, billing, etc.)

Report key metrics to leadership

Stay up-to-date on Dow Jones suite of enterprise subscription solutions

Skills & Experience:

12+ years experience

Experience managing and mentoring a team of Account Managers

Ability to set and track KPIs to measure team performance

Experience in renewals, expansion, and revenue retention

Strong analytical skills to track customer health scores and pipeline data

Proficiency in Salesforce or other CRM platforms for account tracking and reporting

Ability to work with sales, finance, legal, marketing, operations, and billing teams

Strong communication and stakeholder management skills

Experience in developing and executing customer success strategies

Expertise in customer retention, upselling, and cross-selling

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Media Sales

Job Category: Sales

Union Status:

Non-Union role

Pay Range: $150,000 - $170,000

We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at [e-mail] . Please put “Reasonable Accommodation" in the subject line.