Senior Director Account Management - Remote

Lensa; Richmond (VA); Remote; USD 143,000 - 243,000; Full time

Job summary

An established industry player is seeking a Senior Director of Account Management to provide strategic and operational leadership. This role is pivotal in ensuring client satisfaction and retention while collaborating across functions to align priorities. The successful candidate will lead a team of account executives, manage budgets, and develop engagement strategies. With a focus on the pharmacy benefit management industry, this position offers an exciting opportunity to make a significant impact in a dynamic environment. If you are passionate about driving client success and leading teams, this role is for you.

Qualifications

• 8 years of client services experience in healthcare or pharmacy benefit management.
• 5 years of leadership experience managing teams.

Responsibilities

• Provide strategic leadership to account executives and ensure client satisfaction.
• Lead contract negotiations and oversee account leadership during project implementations.

Skills

Client Services Experience

Leadership/People Management

Analytical Skills

Interpersonal Skills

Process Improvement

Education

Bachelor's Degree in Business or related field

MBA or Advanced Degree (Preferred)

Job description

Senior Director Account Management - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Senior Director Account Management - Remote

Job Description

The Sr Director of Account Management is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned clients. This position collaborates across functions to ensure strategic alignment and execution of Prime, and assigned client priorities.

Responsibilities

• Provide strategic and operational leadership to the account executive function; serve as point of escalation and accountable leader for issue resolution across clients.
• Establish processes and tracking methodologies to monitor performance against contracts and prevent repeat issues in the future; develop and document standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner.
• Collaborate with cross-functional teams and maintain relationships with clients, especially with senior leadership; develop a consultative, service-oriented partnership with the client to maximize satisfaction, contract renewals, and product adoption; build and maintain relationships with key client stakeholders and gather feedback on performance and strategic account plans.
• Identify, establish, and maintain relationships with key cross-functional partners; collaborate on go-to-market strategies and establish communication to monitor performance, address issues, and improve processes.
• Lead contract negotiations and pricing for new business and renewals; participate in RFPs; oversee account leadership during project implementations.
• Review and organize the account executive's book of business to support retention and strategic fulfillment.
• Facilitate strategic discussions with clients on service performance and growth strategies; support development of engagement strategies to grow the market.
• Manage budgets, revenue goals, staffing, performance, and development; support and coach team members; resolve employee relations issues; attend face-to-face meetings with customers as needed.
• Other duties as assigned.

Education & Experience

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related field, or equivalent experience; HS diploma or GED required.
• 8 years of relevant client services experience in healthcare or pharmacy benefit management, preferably Medicaid.
• 5 years of leadership/people management experience.
• Must be eligible to work in the US without sponsorship.

Additional Qualifications

• Thorough understanding of the PBM industry and expertise in areas like pharmacy trends or Medicaid benefits.
• Excellent interpersonal skills; ability to facilitate meetings, resolve conflicts, build consensus, and influence across departments and levels.
• Ability to balance compliance, business goals, and risks while driving initiatives.
• Strong organizational skills, attention to detail, and ability to manage multiple complex projects under pressure.
• Proven leadership in establishing team culture, creating vision, building trust, and developing staff.
• Ability to develop strategic plans for client retention and product adoption.
• Strong analytical skills to develop solutions for client problems.
• Effective in a matrixed environment; demonstrated cross-departmental leadership.
• Ability to lead process improvement initiatives.

Preferred Qualifications

• MBA or advanced degree preferred.

Physical Demands

• Up to 30% travel.
• Availability for outside normal hours, including holidays and weekends.
• Constant sitting, using hands, talking, and hearing.
• Frequent reaching with hands and arms.
• Occasional standing, walking, stooping, kneeling, crouching.
• Lifting up to 10-25 pounds occasionally.
• Specific vision abilities required.

All employees must adhere to security responsibilities and comply with legal, regulatory, and internal policies.

Potential pay ranges from $143,000 to $243,000 depending on experience and skills.

For benefits details, visit our Benefits Page and click on "Benefits at a glance".

Prime Therapeutics is an equal opportunity employer committed to diversity and inclusion. We encourage all qualified candidates to apply.