Senior Director Account Management - Remote

Lensa; Atlanta (GA); Remote; USD 143,000 - 243,000; Full time

Job summary

An established industry player is seeking a Senior Director of Account Management to lead a dynamic client management team. This pivotal role involves strategic leadership, ensuring client satisfaction, and driving retention through effective collaboration across functions. The ideal candidate will have extensive experience in healthcare client services, strong leadership skills, and a passion for fostering long-term partnerships. Join a forward-thinking company dedicated to improving access to essential medications and making a meaningful impact in the healthcare sector. If you are ready to take on a challenging yet rewarding position, this opportunity is perfect for you.

Qualifications

• 8+ years in healthcare or pharmacy benefit management client services.
• 5+ years in leadership/people management.

Responsibilities

• Lead the account executive team and resolve issues.
• Develop processes to improve service delivery.
• Maintain client relationships and drive growth.

Skills

Client Management

Leadership

Strategic Planning

Interpersonal Skills

Conflict Resolution

Project Management

Education

Bachelor's degree in Business or related field

MBA or advanced degree preferred

Job description

Senior Director Account Management - Remote

Lensa, the leading career site for job seekers at every stage of their career, is partnering with Prime Therapeutics, a company dedicated to helping people access necessary medication. We are seeking a Senior Director of Account Management to lead our client management team.

Job Posting Title

Senior Director Account Management - Remote

Job Description

The Senior Director of Account Management provides strategic and operational leadership to a team of account executives, ensuring client satisfaction and retention. This role collaborates across functions to align and execute on Prime's and clients' priorities.

Responsibilities

1. Lead the account executive team; serve as escalation point for issue resolution.
2. Develop processes and metrics to monitor performance and improve service delivery.
3. Maintain relationships with clients and internal teams; foster a consultative, service-oriented partnership to maximize satisfaction and growth.
4. Collaborate on Go-To-Market strategies and maintain communication to monitor performance and drive improvements.
5. Lead contract negotiations and participate in proposals and project implementations.
6. Manage the account portfolio, ensuring strategic alignment and client retention.
7. Facilitate strategic discussions and growth initiatives with clients.
8. Oversee budgets, staffing, and team development; support employee relations and client interactions.
9. Perform other duties as assigned.

Education & Experience

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related field; or equivalent experience.
• 8+ years in healthcare or pharmacy benefit management client services, preferably Medicaid.
• 5+ years in leadership/people management.
• Authorized to work in the U.S. without sponsorship.

Additional Qualifications

• Deep understanding of the PBM industry and related areas.
• Excellent interpersonal, facilitation, and conflict resolution skills.
• Ability to prioritize compliance, business goals, and initiatives.
• Strong organizational skills and ability to manage multiple complex projects.
• Proven leadership in team building, strategic planning, and client retention.
• Competency in managing complex information and cross-departmental collaboration.
• Experience leading process improvements.

Preferred Qualifications

• MBA or advanced degree preferred.

Physical Demands

• Travel up to 30%; work outside standard hours as needed.
• Physical abilities include sitting, handling, talking, hearing, reaching, standing, walking, stooping, lifting up to 25 pounds, and visual acuity.

All employees must adhere to security and legal requirements. The salary range is $143,000 to $243,000, depending on experience and skills. For benefits details, visit our Benefits Page.

Prime Therapeutics is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and abilities, including those requiring accommodations during the hiring process.