Director

Delaware North; Buffalo (NY); On-site; USD 178,400 - 224,700; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Annual performance bonus

Paid vacation and holidays

Parental bonding leave

Tuition reimbursement

Employee discounts

Job summary

Delaware North, headquartered in Buffalo, New York, seeks a Director, Global Accounting Operations to lead our Global Accounting Services team.

You will drive process optimization, centralize shared services, strengthen internal controls, and collaborate with cross‑functional leaders to ensure accurate financial reporting and efficient service delivery.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• CPA required.
• 10+ years of progressive finance and accounting experience, including 7+ years in public accounting.
• Leadership experience in a finance/shared services environment.
• Experience with ERP systems and finance tools (OneStream, BlackLine, Alteryx).

Responsibilities

• Strengthen finance operations through development and oversight of policies, procedures, and a strong internal controls framework across core shared-services processes.
• Lead the identification, evaluation, and transition of field-based accounting activities into Global Accounting Services to support shared services centralization.
• Drive end-to-end process optimization across Record to Report, Procure to Pay, and Order to Cash to improve accuracy and service delivery.
• Partner with Financial Systems and Accounting leaders to align process ownership, requirements, testing, issue resolution, and performance monitoring for finance technology changes.
• Develop, implement, maintain, and oversee finance policies, procedures, and operating standards across finance operations.
• Provide change management leadership for new processes, system enhancements, and organizational changes.
• Utilize KPIs, dashboards, analytics, and post-implementation reviews to measure operating effectiveness and risks.
• Lead documentation, cross-training, and team capability development to evolve Global Accounting Services as a Center of Excellence

Skills

Leadership

Cross-functional collaboration

Data analytics

Process improvement

Education

Bachelor's degree in Accounting/Finance/Business

Master's degree preferred

CPA certification

Tools

OneStream

BlackLine

Alteryx

ERP systems

Job description

The opportunity

Delaware North is seeking a Director, Global Accounting Operations to join our Global Accounting Services team based at our global headquarters in Buffalo, New York. The Director, Global Accounting Operations is responsible for leading process optimization, shared services centralization, and continuous improvement initiatives across the global accounting function. This role is a key leader in evolving Delaware North's finance shared services vision by identifying and transitioning field-based accounting activities into Global Accounting Services, strengthening finance operations through robust policies, procedures, and internal controls, and improving service delivery.

Pay

Minimum - Anticipated Maximum Base Salary: $178,400 - $224,700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Strengthen finance operations through development and oversight of policies, procedures, and a strong internal controls framework across core shared-services processes
• Lead the identification, evaluation, and transition of field-based accounting activities into Global Accounting Services to support shared services centralization, standardization, and operational efficiency
• Drive end-to-end process optimization across Record to Report, Procure to Pay, and Order to Cash to reduce barriers, improve accuracy, and support consistent service delivery
• Partner with Financial Systems and Accounting leaders to align process ownership, requirements, testing, issue resolution, and performance monitoring for finance technology changes and implementations
• Develop, implement, maintain, and oversee finance policies, procedures, and operating standards to support consistency, accountability, and a strong internal controls framework across finance operations
• Provide change management leadership for new processes, system enhancements, and organizational changes by facilitating cross-functional collaboration, training support, stakeholder alignment, and adoption planning
• Utilize key performance indicators, dashboards, analytics, and post-implementation reviews to measure operating effectiveness, identify risks, and drive continuous improvement
• Lead documentation, cross-training, and team capability development to reduce key-person dependency and support the continued evolution of Global Accounting Services as a Center of Excellence

More about you

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required; a master's degree is preferred.
• CPA required
• 10 years of progressive finance and accounting experience, including 7 years in public accounting, with a strong understanding of accounting operations, controls, and finance process design in a complex environment is required
• Leadership experience required
• Shared services, outsourcing, process improvement, or finance operations management experience is preferred
• Experience with ERP systems, OneStream, BlackLine, Alteryx, or similar tools preferred
• Experience with audit, SOX/internal controls, and governance frameworks, along with policy development, procedure governance, change management, and performance monitoring
• Proven ability to lead cross-functional initiatives across Accounting, Financial Systems, and business teams
• Experience leveraging data, reporting, analytics, and automation to improve finance process performance and operating insight

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