Direct Support Professional

Independent-Case-Management-Inc; Little Rock (AR); On-site; USD 27,000 - 36,000; Full time

Job summary

Independent-Case-Management-Inc is seeking compassionate caregivers to support clients with daily living activities and transportation needs. You will document daily updates and help clients achieve comfort and independence in their activities.

The role emphasizes HIPAA compliance, adherence to SOPs, and teamwork within a supportive organization. A high school diploma or equivalent is required, with reliable attendance and a patient, respectful demeanor.

Qualifications

• Must be able to make sound judgments in daily caregiving decisions.
• Clear and respectful communication with clients and team members.
• Able to identify and resolve issues that affect client well‑being.

Responsibilities

• Provide quality care and assistance with daily activities (bathing, grooming, dressing, meals).
• Assist with transportation to appointments and errands; act as a companion.
• Document daily shift activity in the online platform.
• Monitor client safety and adjust environment as needed.
• Perform other duties as assigned.

Skills

Quality decision making

Effective communication

Problem solving

Interpersonal effectiveness

Receptive to feedback

Positive work ethic

Education

High School Diploma or equivalent

Job description

Description

Primary Duties and Responsibilities

• Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroomfunctions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework.
• Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion
• Help customer achieve agreed-upon goals to improve quality of life and integration into the community
• Provide written daily updates of each shift’s activities using an online platform
• Observe the customer’s condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials
• Perform other duties as assigned
• Quality decision making
• Effective communication
• Superior problem solving
• Interpersonal effectiveness
• Receptive to feedback
• Positive work ethic

General Requirements for All ICM Employees

• Understands and endorses ICM’s mission and vision
• Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed
• Understands and complies with all HIPAA regulations
• Maintains a clean and orderly work environment
• Must have a high school diploma or equivalent (some positions require additional education)
• Maintains prompt and regular attendance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.