Direct Services Manager Programs

Save The Family Foundation of Arizona; Mesa (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Save the Family Foundation of Arizona seeks a Direct Services Manager to supervise programming and Case Management staff, including housing search, intakes, and compliance with HUD standards. You will train Case Managers, ensure contract and grant compliance, and coordinate with HMIS systems across Maricopa County.

The role requires strong leadership, bilingual ability preferred, and flexibility for evenings or weekend events as needed.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Experience in Rapid Rehousing and landlord/tenant/leasing issues.
• Social Service experience required.
• Familiarity with HMIS preferred.
• Driver’s license, transportation, current auto insurance, and clean driving record required.
• Bi-lingual (English/Spanish) preferred.
• Valid Arizona Fingerprint Clearance Card OR eligibility.
• Eligible to work in the United States.
• Flexible availability; evenings and occasional Saturday events.
• Cultural competence and inclusivity required.
• Proficiency in grammar and spelling; strong written skills.

Responsibilities

• Oversee all aspects of programming, including eligibility, housing search, intakes, housing inspections, documentation, and contract compliance.
• Train and supervise Case Managers, including lease-ups and housing standards.
• Provide ongoing supervision through 1:1 meetings, staff meetings, and case staffing.
• Act as liaison between landlords, Case Managers, STF clients, and collaborators.
• Manage program data in HMIS and related databases; ensure timely, accurate reporting.
• Ensure grant and contract compliance and monitor budgets.
• Coordinate with Maricopa County Coordinated Entry System and HMIS.
• Attend weekly team meetings and staff cases with Case Managers.
• Promote effective communication and process improvements within teams.

Skills

Interpersonal communication

Time management

Collaboration

Bilingual (preferred)

Microsoft Office

Confidentiality

Organizational skills

Flexibility

Housing knowledge

Education

Bachelor’s degree

Master’s degree preferred

Tools

HMIS

Job description

Benefits:

• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

POSITION PURPOSE :

The Direct Services Manager provides supervision and oversight of some of Save the Family’s programming and Case Management staff.

KEY RESPONSIBILITIES :

Oversee all aspects of programming. This should include but not limited to; identifying eligible families, assisting with housing search, completing intakes, housing inspections, documentation, monthly requisitions, ensuring quality programming, verifying program income eligibility and following contract requirements

To train, support oversee Case Managers on all aspects of their position, including but not limited to; lease-up of families experiencing homelessness including locating housing options (apartment and/or house) which meet the Housing Quality Standards, Fair Market Rents & Occupancy Standards in accordance with HUD, ongoing assessments used within their position, documentation expectations, program goals, financial support offered to families

Ongoing supervision and support to Case Managers including 1:1 meetings, staff meetings, case staffing and assisting with support meetings for families

Act as a liaison and advocate between landlords, Case Managers and STF family clients and other collaborators

Manage programmatic and client level data in relevant databases and ensure accuracy to support STF contract (s) and grant funding requirements for programs and complete any necessary reports timely and accurate as requested by the CPO

Ensure grant compliance for program funding and regularly meet with team and immediate supervisor to discuss goals of the programs to be sure the programs are on track to meet target outcomes for the agency and funding sources

Adhere to all Save the Family policies and procedures as outlined in the Employee Orientation Manual

Manage and track the budget spend down and fulfillment of contracts and ensure the team is aware of financial responsibilities within the program

Work with Maricopa County Coordinated Entry System and with HMIS database to ensure accuracy and compliance within the systems

Responsible for all referrals needed for STF. Collaborate with the other supervisors, CPO and staff on referrals needed for the agency to ensure referrals are requested timely, follow up communication is provided to the team and any barriers to the referral process is worked out for continued coverage for families

Attend and facilitate weekly team meetings to staff cases with the Case Managers and support team

Maintain effective communication and work on ways to continue to improve effective team communication amongst the programs.

ADDITIONAL SKILLS AND ATTRIBUTES

Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona

Self-starter with excellent time management skills

Possess a collaborative way of working

Be familiar with Save the Family’s service population, including diverse cultural and socioeconomic characteristics

Proficiency in Microsoft Office Suite including Word, Excel, and Outlook

Maintain strict confidentiality

Professional in manner and appearance

Knowledge of community resources

Consistently organized and flexible

Ability to manage and maintain composure in a fast paced environment

Familiarity with cities throughout Maricopa County

Knowledge of Housing Quality Standards

Knowledge of Fair Housing Laws and the Arizona Landlord Tenant Act

Knowledge of federal Rapid Rehousing Program and Eviction Prevention Program

Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, if necessary (will include some evenings and occasional weekend events).

MINIMUM QUALIFICATIONS

Bachelor’s required; Master’s preferred

Experience in Rapid Rehousing and landlord and/or training in dealing with Landlord/Tenant/Leasing issues required

Social Service experience required

Familiarity of HMIS preferred

Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required

Be able to proficiently speak, read and write the English language - Bi-Lingual preferred

21 years of age or older for liability insurance requirements

Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card

Eligible to work in the United States of America

The candidate must have flexible availability. Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedule and will include evenings and occasional Saturday events

Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community

Demonstrate proficiency in grammar and spelling

Demonstrate excellent interpersonal communication skills

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her supervisor with reasonable notice.