Housing Navigator

Savethefamily; Arizona; On-site; USD 30,000 - 33,000; Full time

Job summary

Save the Family Foundation of Arizona is seeking a Housing Navigator to assist clients in locating affordable, compliant housing and to coordinate with landlords, case managers, and STF staff.

The role requires strong organization, knowledge of HUD standards, Fair Housing laws, and AZ landlord/tenant guidelines, with Salesforce used to track moves, inspections, and communications.

Qualifications

• Bachelor’s degree preferred or equivalent social service experience.
• Experience with landlord relationships and leasing issues.
• At least 1 year of experience with homeless populations and mental health issues.
• Experience in non-profit and social service sectors.
• Proficient in Word, Excel, and Outlook.
• Able to work Monday–Friday with possible evening hours.
• English language proficiency (reading, writing, speaking).
• Valid Arizona driver’s license, insurance, and clean driving record.
• Eligible to work in the United States.
• Knowledge of Housing Quality Standards and Fair Housing laws are helpful.

Responsibilities

• Assist clients in locating housing that meets HUD standards and Fair Market Rents.
• Liaise between landlords, case managers, and STF clients to facilitate placements.
• Manage referrals to ensure grant budget spend down.
• Oversee initial contract signings and paperwork with new clients.
• Coordinate and attend HOM Inc. briefings with clients.
• Enter documentation in Salesforce within 48 hours (move in, inspections, communications).
• Maintain prospective landlords list and outreach, coordinating with case managers.
• Prepare ongoing reports and monitor program milestones as directed by supervisor.
• Act as liaison between landlords, clients, STF and collaborators per HUD and STF guidelines.

Skills

Landlord relationships

Microsoft Office

Communication

Time management

English proficiency

Driver's license

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

POSITION PURPOSE

The Housing Navigator’s primary purpose is to assist clients searching for housing with leasing community-based housing that meets Housing Quality Standards, Fair Market Rents and Occupancy based Standards according to HUD. This position is a liaison and advocate between landlords, Case Managers, and STF clients.

KEY RESPONSIBILITIES

• Work closely with owners of private property, management, and leasing agents to ensure availability of affordable rental options for clients
• Oversee and administer telephone inquiries from landlords, clients, and the general public
• Work with Supervisor and management team to ensure all necessary referrals are requested each month to ensure budget spend down for each grant
• Conduct contract signings and all initial paperwork with new clients.
• Coordinate and attend HOM inc. briefings with clients
• Ensure all documentation related to the housing search, move in, HOM inc. and landlord communication during move in process is entered into Salesforce within 48 hours (and before transfer of file to CM).
• Ensure documentation regarding housing inspections are uploaded into the clients file in Salesforce to ensure accurate record for the unit and communicate inspection results with Save the Family team in a timely manner
• Maintain a current list of prospective landlords and strive to augment that list, as well as have ongoing communication with case managers of housing possibilities in the community and challenges to finding housing.
• Document all data related to housing search, move ins/move outs, barriers, and landlords in Salesforce and prepare necessary ongoing reports outlined by the CPO timely and accurately.
• Act as a liaison between landlords, clients, STF and other collaborators. Ensure that at all times following HUD, contract and STF guidelines.
• As needed, assist with short-term inventions to ensure housing stability such as: landlord mediation, education for tenants on AZ landlord/tenant laws, and landlord outreach (locating new properties).
• Notify Direct Service Managers and Case Managers of upcoming scheduled inspections and inspection results to ensure initial case management home visits are completed by case managers within 48 hours of move in.
• Provide clients with initial resources they will need as they are searching for housing and working toward stability, including but not limited to: Resources for vital docs, employment, mental health services, etc. and document those resources in Salesforce.
• Apply Trauma-Informed Care and Motivational Interviewing approaches when working with clients. Ensure clients receive strengths-based case management and coordinated services to help them secure housing.
• Demonstrate flexibility and adaptability in a fast-paced, team-oriented environment.
• Prepare and submit all required reports and monitoring activities in a timely and accurate manner as directed by supervisor.
• Adhere to STF policies and procedures
• Be culturally competent, be able to treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.

MINIMUM QUALIFICATIONS

• Bachelor’s degree is preferred or equivalent experience in social service and/or housing related work
• Experience with landlord relationships and/or training in dealing with Landlord/Tenant/ Leasing issues preferred
• At least one year of experience working with homeless individuals and mental health issues is preferred
• Some experience in the non-profit & social service sector is preferred.
• Demonstrate proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
• The candidate must have flexible availability - office hours are Monday through Friday 8am-5pm, though this position may have a varied work schedule including some evenings
• Be able to proficiently speak, read and write the English language.
• Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community.
• A valid Arizona driver’s license, current auto insurance, and clean driving record are required.
• Be 21 years of age or older for liability insurance requirements
• Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card.
• Eligible to work in the United States of America.

OTHER KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona.
• Be a self-starter with excellent time management skills.
• Possess a collaborative way of working.
• Be familiar with Save the Family’s service population, including diverse cultural and socioeconomic characteristics.
• Maintain strict confidentiality.
• Behave professionally in manner and appearance.
• Be consistently organized and flexible.
• Familiarity with cities throughout Maricopa County
• Knowledge of Housing Quality Standards
• Knowledge of Fair Housing Laws and the Arizona Landlord Tenant Act
• Knowledge of federal Rapid Rehousing Programs, TBRA, and Housing Interventions

NOTE

This job description identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her supervisor. Failure to adhere to all standards and expectations herein may result in corrective action.

Compensation: $22.00 - $24.00 per hour

Established in 1988, Save the Family Foundation of Arizona is a leading provider of housing, case management and supportive services to more than 650 homeless and impoverished families and children each year, annually throughout Maricopa County. We work to equip families to overcome underlying issues that lead to homelessness - ensuring stable homes, safe children and strong families because of our efforts. Join us today to help build stability and self-sufficiency in the families we serve across the county -you can help by being a volunteer, donating to the organization or advocate on behalf of those we serve.

We provide housing, case management and supportive services. Once housed, Case Managers help parents set and achieve goals geared toward ensuring the family’s long-term housing and financial stability, which often can include securing employment, moving up in the workplace, improving financial literacy, building life-skills, and mental health. The Case Manager helps the family through their entire journey to housing and self-sufficiency.

Our supportive services compliment each family’s goals and include career services, budgeting classes, parenting classes, other life-skills classes, and access to in-house mental health support. We also provide multiple supportive services to the children in our programs - all focused on halting cycles of homelessness and poverty. Supportive services are also available to families residing in ARM (Affordable Rental Movement) of Save the Family’s affordable housing program.

We appreciate your interest in Save the Family!