Direct Service Provider (78039)

Prestera Health Services; Huntington (WV); On-site; USD 40,116,000 - 49,594,000; Full time

Job summary

Prestera Health Services in Huntington, WV is seeking a Direct Service Provider to supervise and assist consumers in community, home, or treatment settings. You will support daily living, meal preparation, and coordinated activities while promoting safety and well-being.

The role requires a High School Diploma or GED, a valid driver’s license, and CPR/First Aid training. Experience with mental health and substance abuse populations is preferred; knowledge of community resources is beneficial.

Qualifications

• Valid driver's license required.
• Experience or prior training working with mental health and substance abuse population preferred.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive situations.
• Good written and verbal communication skills with time management and organizational skills.
• Creative and solution-oriented mindset.
• Must be able to lift to 25 lbs.
• CPR-First Aid and crisis intervention training required.

Responsibilities

• Assists consumers in self-care, self-direction, independence, mobility, and learning per service plan.
• Performs light housekeeping, plans meals, and grocery shopping assistance as needed.
• Organizes/leads leisure activities and guides appropriate behavior.
• Accompanies consumers to medical appointments, errands, and meetings.
• May monitor or administer medications as AMAP certified.
• Provides education or supportive services to consumers.
• Documents vital signs and consumer observations per policy.
• Monitors behavior and addresses issues per treatment plan.
• Ensures consumer safety and directs emergencies during shift.
• Uses effective communication and de-escalation skills.
• Contributes to crisis intervention as trained.
• Transports consumers in Prestera or personal vehicle as needed.
• Adheres to policies, confidentiality, HIPAA, and incident reporting.
• Utilizes technology to facilitate services and improve efficiency.
• Meets training requirements including CPR/First Aid.

Skills

Valid driver's license

Mental health experience

Substance abuse experience

EHR navigation

Interpersonal skills

Written and verbal communication

Time management

Creative thinking

Lifting 25 lbs

Education

High School Diploma or GED

CPR/First Aid certification

Crisis prevention/intervention training

Tools

EHR system

Job description

Job Details

Job Location: Leach - Huntington, WV 25705

Position Type: Full Time

Education Level: High School

Salary Range: $14.00 Hourly

Job Category: Health Care

Job Title: Direct Service Provider

FLSA Status: Non-Exempt

Reports to: Site Manager

Department: Clinical

Preparation Date: August 4, 2023

CENTER'S MISSION AND VISION

Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.

JOB SUMMARY

The Direct Service Provider works with consumers daily to provide oversight in community, home, residential, or other treatment settings.

DUTIES AND RESPONSIBILITIES

• Assists consumers in the areas of self-care, self-direction, independence, mobility, and learning, as directed by the individual's service/treatment plan.
• Performs light household cleaning, plans shopping lists based on menus and assists in preparation of meals and/or grocery shopping when assigned.
• Organizes and participates in leisure activities with consumers, providing instruction and guidance on appropriate behavior and interactions for the setting involved.
• Accompanies consumers in the community for activities including medical appointments, grocery shopping, attendance at treatment plan meetings, or other planned outings.
• May monitor consumers in self-administration of medications or administer medications to consumers if indicated to be AMAP certified.
• Provides education or supportive services to consumers.
• Obtains and documents vital signs as assigned.
• Documents consumer observations and behaviors according to policy.
• Monitors consumer behavior and addresses inappropriate behaviors according to the consumers treatment plan or based on consultation with program leadership.
• Oversees safety of consumers and directs emergencies that may arise during shift.
• Utilizes effective communication skills and verbal de-escalation skills.
• Assists in behavioral management or crisis intervention as indicated based on training and consumer's service/treatment plan.
• Transports consumers as needed both in a Prestera Health Service's vehicle or personal vehicle.
• Makes a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera's service delivery.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Utilizes technology provided to facilitate services and/or perform job efficiently and effectively.
• Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention.
• Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.

QUALIFICATIONS AND REQUIREMENTS

Experience, Knowledge, and Skill Requirements

• Valid driver's license required.
• Experience or prior training working with mental health and substance abuse population is preferred.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.
• Possess good written and verbal communication skills in conjunction with good time management and organizational skills.
• Has shown the ability to be creative and think outside the box in situations.
• Must be able to lift to 25 lbs.

Education and Training Requirements

• High School Diploma or General Educational Development Certificate required.
• Maintains First Aid/CPR certification.
• Maintains current crisis prevention/intervention training.