Direct Service Provider

Prestera Center For Mental Health; Huntington (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Prestera Health Services seeks a Direct Service Provider to work with consumers daily across community and residential settings. You will assist with self-care, plan activities, and accompany clients to appointments while supporting medications per policy.

Strong interpersonal, de-escalation, and crisis intervention skills are required, along with a valid driver’s license and CPR/First Aid certification. The role emphasizes safety, documentation, and confidentiality.

Qualifications

• Valid driver’s license required.
• Experience or training with mental health and substance abuse populations preferred.
• Ability to learn and work daily in the EHR system.
• Excellent interpersonal and communication skills with confidentiality.
• Ability to lift up to 25 lbs and manage time effectively.

Responsibilities

• Provide daily oversight in community, home, or residential settings.
• Assist with self-care, independence, mobility, and learning per plan.
• Support meal prep, shopping, and light household tasks as assigned.
• Accompany consumers to medical appointments and outings.
• Monitor self-administration of medications as AMAP per policy.
• Document vital signs, observations, and behaviors per policy; ensure safety.

Skills

Interpersonal skills

Verbal & written communication

Time management

Organizational skills

Confidentiality & HIPAA

De-escalation skills

Crisis intervention

CPR/First Aid certification

Education

High School Diploma or GED

CPR/First Aid certification

Crisis prevention/intervention training

Tools

EHR system

Job description

Job Title: Direct Service ProviderFLSA Status: Non-ExemptReports to: Site ManagerDepartment: ClinicalPreparation Date: August 4, 2023CENTER’S MISSION AND VISION:Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.JOB SUMMARYThe Direct Service Provider works with consumers daily to provide oversight in community, home, residential, or other treatment settings.DUTIES AND RESPONSIBILITIESAssists consumers in the areas of self-care, self-direction, independence, mobility, and learning, as directed by the individual’s service/treatment plan.Performs light household cleaning, plans shopping lists based on menus and assists in preparation of meals and/or grocery shopping when assigned.Organizes and participates in leisure activities with consumers, providing instruction and guidance on appropriate behavior and interactions for the setting involved.Accompanies consumers in the community for activities including medical appointments, grocery shopping, attendance at treatment plan meetings, or other planned outings.May monitor consumers in self-administration of medications or administer medications to consumers if indicated to be AMAP certified.Provides education or supportive services to consumers.Obtains and documents vital signs as assigned.Documents consumer observations and behaviors according to policy.Monitors consumer behavior and addresses inappropriate behaviors according to the consumers treatment plan or based on consultation with program leadership.Oversees safety of consumers and directs emergencies that may arise during shift.Utilizes effective communication skills and verbal de-escalation skills.Assists in behavioral management or crisis intervention as indicated based on training and consumer’s service/treatment plan.Transports consumers as needed both in a Prestera Health Service’s vehicle or personal vehicle.Maintains a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera’s service delivery.Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.Utilizes technology provided to facilitate services and/or perform job efficiently and effectively.Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention.Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership.SUPERVISORY RESPONSIBILITIESNo direct supervisory responsibilities are required.QUALIFICATIONS AND REQUIREMENTSEXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:Valid driver’s license required.Experience or prior training working with mental health and substance abuse population is preferred.Knowledge of community resources preferred.Ability to learn, navigate, and work daily in the EHR system effectively.Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.Possess good written and verbal communication skills in conjunction with good time management and organizational skills.Has shown the ability to be creative and think outside the box in situations.Must be able to lift to 25 lbs.EDUCATION AND TRAINING REQUIREMENTS:High School Diploma or General Educational Development Certificate required.Maintains First Aid/CPR certification.Maintains current crisis prevention/intervention training.