Direct Service Provider (75350)

Prestera Center for Mental Health Services, Inc.; Charleston (WV); On-site; USD 17,000 - 24,000; Full time

Job summary

Prestera Health Services in Charleston, WV seeks a Direct Service Provider to oversee daily consumer activities in community, home, or residential settings. You will support self-care, plan meals, accompany to appointments, and assist with crisis intervention as trained.

Role requires a high school diploma or GED, CPR/First Aid, and ability to use an electronic health record system. Valid driver’s license and strong communication skills are essential for success in this position.

Qualifications

• High School Diploma or GED is required.
• Valid driver’s license is required.
• CPR/First Aid certification must be maintained.
• Experience with mental health and substance use populations preferred.
• Ability to learn and use the EHR system effectively.
• Strong interpersonal and communication skills.
• Good time management and organizational skills.
• Willingness to participate in crisis intervention and safety procedures.

Responsibilities

• Assist consumers in self-care, independence, and daily living activities.
• Perform light housekeeping and meal preparation as directed.
• Plan and participate in leisure activities; guide appropriate interactions.
• Accompany consumers to appointments and community activities.
• Monitor or administer medications if AMAP certified.
• Document vital signs and observations; maintain confidentiality.
• Ensure safety, de-escalate crises, and assist in behavioral management.
• Transport consumers in Prestera vehicles or personal vehicle as needed.
• Maintain knowledge of policies and participate in required trainings.

Skills

Valid driver’s license

Mental health experience

Substance abuse population experience

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Creative problem solving

Mobility and safety awareness

Education

High School Diploma or GED

First Aid/CPR certification

Crisis prevention/intervention training

Tools

EHR system

Job description

Direct Service Provider (75350)# Direct Service Provider (75350)Concord 2 - Charleston, WV 25304## OverviewSalary Range$15.00 HourlyPosition TypeFull TimeEducation LevelHigh SchoolCategoryHealth Care## Description**Job Title:** Direct Service Provider**FLSA Status:** Non-Exempt**Reports to:** Site Manager**Department:** Clinical**Preparation Date:** August 4, 2023**CENTER’S MISSION AND VISION:**Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.**JOB SUMMARY**The Direct Service Provider works with consumers daily to provide oversight in community, home, residential, or other treatment settings.**DUTIES AND RESPONSIBILITIES*** Assists consumers in the areas of self-care, self-direction, independence, mobility, and learning, as directed by the individual’s service/treatment plan.* Performs light household cleaning, plans shopping lists based on menus and assists in preparation of meals and/or grocery shopping when assigned.* Organizes and participates in leisure activities with consumers, providing instruction and guidance on appropriate behavior and interactions for the setting involved.* Accompanies consumers in the community for activities including medical appointments, grocery shopping, attendance at treatment plan meetings, or other planned outings.* May monitor consumers in self-administration of medications or administer medications to consumers if indicated to be AMAP certified.* Provides education or supportive services to consumers.* Obtains and documents vital signs as assigned.* Documents consumer observations and behaviors according to policy.* Monitors consumer behavior and addresses inappropriate behaviors according to the consumers treatment plan or based on consultation with program leadership.* Oversees safety of consumers and directs emergencies that may arise during shift.* Utilizes effective communication skills and verbal de-escalation skills.* Assists in behavioral management or crisis intervention as indicated based on training and consumer’s service/treatment plan.* Transports consumers as needed both in a Prestera Health Service’s vehicle or personal vehicle.* Maintains a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera’s service delivery.* Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.* Utilizes technology provided to facilitate services and/or perform job efficiently and effectively.* Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention.* Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership.**SUPERVISORY RESPONSIBILITIES**No direct supervisory responsibilities are required.## Qualifications**QUALIFICATIONS AND REQUIREMENTS****EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:*** Valid driver’s license required.* Experience or prior training working with mental health and substance abuse population is preferred.* Knowledge of community resources preferred.* Ability to learn, navigate, and work daily in the EHR system effectively.* Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.* Possess good written and verbal communication skills in conjunction with good time management and organizational skills.* Has shown the ability to be creative and think outside the box in situations.* Must be able to lift to 25 lbs. **EDUCATION AND TRAINING REQUIREMENTS:*** High School Diploma or General Educational Development Certificate required.* Maintains First Aid/CPR certification.* Maintains current crisis prevention/intervention training.