Direct Service Provider (77635)

Prestera Health Services; St. Albans (WV); On-site; USD 16,000 - 23,000; Full time

Job summary

Prestera Health Services in Saint Albans, WV seeks a Direct Service Provider to support consumers daily in community, home, or residential treatment settings.

The role includes assisting with self-care, transportation, medication support (AMAP if indicated), and documenting vital signs under the supervision of the Site Manager in the Clinical department.

Qualifications

• Valid driver’s license required.
• Experience or prior training working with mental health and substance abuse population preferred.
• Knowledge of community resources preferred.
• Ability to learn, navigate, and work daily in the EHR system effectively.
• Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.
• Good written and verbal communication skills with time management and organizational abilities.
• Creative thinking in challenging situations.
• Must be able to lift up to 25 lbs.

Responsibilities

• Assist consumers with self-care, independence, mobility, and daily living per service plan.
• Perform light household tasks and assist with meals and grocery planning.
• Organize and participate in leisure activities with consumers and provide guidance on behavior.
• Accompany consumers to medical appointments, shopping, and treatment meetings.
• Monitor or administer medications AMAP as indicated.
• Provide education or supportive services to consumers.
• Record vital signs and document observations per policy.
• Monitor and address behavioral issues per treatment plan and leadership guidance.
• Oversee safety and direct emergencies during shift.
• Use effective communication and verbal de-escalation skills.

Skills

Driver's license

Mental health experience

Community resources knowledge

EHR proficiency

Interpersonal skills

Written and verbal communication

Creativity

Lifting 25 lbs

Education

High School Diploma or GED

CPR/First Aid certification

Crisis prevention/intervention training

Job description

Job Details

Job Location: PARC Riverside - Saint Albans, WV, Position Type: Full Time, Education Level: High School, Salary Range: $14.00Hourly, Job Title: Direct Service Provider

FLSA Status: Non-Exempt

Reports to: Site Manager

Department: Clinical

Preparation Date: August 4, 2023

CENTER’S MISSION AND VISION

Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.

JOB SUMMARY

The Direct Service Provider works with consumers daily to provide oversight in community, home, residential, or other treatment settings.

DUTIES AND RESPONSIBILITIES

• Assists consumers in the areas of self-care, self-direction, independence, mobility, and learning, as directed by the individual’s service/treatment plan.


• Performs light household cleaning, plans shopping lists based on menus and assists in preparation of meals and/or grocery shopping when assigned.


• Organizes and participates in leisure activities with consumers, providing instruction and guidance on appropriate behavior and interactions for the setting involved.


• Accompanies consumers in the community for activities including medical appointments, grocery shopping, attendance at treatment plan meetings, or other planned outings.


• May monitor consumers in self-administration of medications or administer medications to consumers if indicated to be AMAP certified.


• Provides education or supportive services to consumers.


• Obtains and documents vital signs as assigned.


• Documents consumer observations and behaviors according to policy.


• Monitors consumer behavior and addresses inappropriate behaviors according to the consumers treatment plan or based on consultation with program leadership.


• Oversees safety of consumers and directs emergencies that may arise during shift.


• Utilizes effective communication skills and verbal de-escalation skills.


• Assists in behavioral management or crisis intervention as indicated based on training and consumer’s service/treatment plan.


• Transports consumers as needed both in a Prestera Health Service’s vehicle or personal vehicle.


• Maintains a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera’s service delivery.


• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.


• Utilizes technology provided to facilitate services and/or perform job efficiently and effectively.


• Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention.


• Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.

Qualifications: QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• Valid driver’s license required.


• Experience or prior training working with mental health and substance abuse population is preferred.


• Knowledge of community resources preferred.


• Ability to learn, navigate, and work daily in the EHR system effectively.


• Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.


• Possess good written and verbal communication skills in conjunction with good time management and organizational skills.


• Has shown the ability to be creative and think outside the box in situations.


• Must be able to lift to 25 lbs.

EDUCATION AND TRAINING REQUIREMENTS:

• High School Diploma or General Educational Development Certificate required.


• Maintains First Aid/CPR certification.


• Maintains current crisis prevention/intervention training.