Direct Sales Representative, Intermediate - Duals

Blue Shield of CA; San Diego (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Blue Shield of CA in San Diego is seeking a Direct Sales Representative, Intermediate - Duals to educate and enroll beneficiaries into the Blue Shield Duals Special Needs Plan. This role involves handling inbound inquiries, making outbound calls, and ensuring compliant, accurate guidance.

The ideal candidate will have at least 3 years of relevant health plan sales experience, an active Health and Life License in California, and knowledge of dual eligible beneficiaries. Bilingual skills are preferred.

Qualifications

• Requires at least 3 years of prior relevant experience.
• Requires an active Health and Life License in the state of California.
• Requires Medicare-Medi-Cal or dual eligible knowledge.

Responsibilities

• Educate and enroll qualified dually eligible beneficiaries into the Blue Shield Duals Special Needs Plan.
• Respond to inbound call inquiries about Blue Shield's D-SNP.
• Place outbound calls based on lead campaigns, direct mail, and other marketing campaigns.

Skills

Health plan sales experience

Bilingual (Spanish, Chinese, or other Medi-Cal threshold languages)

Critical thinking

Education

Active Health and Life License in California

3+ years of relevant experience

Tools

Salesforce

AEVs

Marx

Facets

Job description

Your Role

The Direct Sales Representative, Intermediate - Duals is responsible for educating and enrolling qualified dually eligible beneficiaries into the Blue Shield Duals Special Needs Plan (D-SNP) through inbound and outbound telephonic interactions. The Direct Sales Representative, Intermediate - Duals will report to the Sr. Manager of Duals Outreach and Events and will support the growth and retention of Blue Shield's D-SNP by providing compliant, accurate, and compassionate guidance to a highly specialized and vulnerable population. In this role you will be responding to inbound call inquiries about Blue Shield's D-SNP, place outbound calls based on lead campaigns, direct mail and other marketing campaigns, and complete the education and sale of products and services.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires at least 3 years of prior relevant experience
• Required Health plan sales experience
• Requires an active Health and Life License in the state of California
• Requires Medicare-Medi-Cal or dual eligible knowledge
• Preferred Bilingual (Spanish, Chinese, or other Medi-Cal threshold languages)
• Preferred basic knowledge of systems including but not limited to AEVs, Marx, Salesforce and Facets
• Preferred knowledge of BSC products/services and eligibility requirements