Direct Sales Representative, Intermediate - Duals

Blue Shield of California; California (MO); Hybrid; USD 33,792 - 47,306; Full time

Job summary

Blue Shield of California is seeking an Intermediate Direct Sales Representative for its Duals program. In this role, you will educate and enroll dually eligible beneficiaries into the Blue Shield Duals Special Needs Plan through various telephonic interactions.

You will play a crucial role in promoting health options, fostering relationships with beneficiaries, and meeting enrollment goals. Candidates with at least 3 years of health plan sales experience and an active Health and Life License in California are preferred. The position is full-time and offers opportunities for professional growth.

Qualifications

• Requires at least 3 years of prior relevant experience.
• Active Health and Life License is mandatory.
• Must have Medicare-Medi-Cal or dual eligible knowledge.

Responsibilities

• Acquire new members via direct sales and marketing channels.
• Promote dual product plans and educate consumers.
• Foster relationships with beneficiaries through follow-up service.

Skills

Health plan sales experience

Medicare-Medi-Cal or dual eligible knowledge

Bilingual (Spanish, Chinese, or other Medi-Cal threshold languages)

Education

Active Health and Life License in California

3 years of prior relevant experience

Tools

Salesforce

AEVs

Marx

Facets

Job description

Your Role

The Direct Sales Representative, Intermediate – Duals is responsible for educating and enrolling qualified dually eligible beneficiaries into the Blue Shield Duals Special Needs Plan (D-SNP) through inbound and outbound telephonic interactions. The Direct Sales Representative, Intermediate – Duals will report to the Sr. Manager of Duals Outreach and Events and will support the growth and retention of Blue Shield’s D-SNP by providing compliant, accurate, and compassionate guidance to a highly specialized and vulnerable population. In this role you will comply with inbound call inquiries about Blue Shield’s D-SNP, place outbound calls based on lead campaigns, direct mail and other marketing campaigns, and complete the education and sale of products and services.

Responsibilities

• Acquire new members via direct sales, marketing channels, referrals, and cold leads
• Promote dual product plans over the phone, clearly explaining health options and educating consumers
• Foster ongoing relationships with beneficiaries through follow-up service to aid retention
• Develop call strategies, manage a sales portfolio, qualify prospects, and close sales
• Inform potential members about D-SNP benefits, eligibility, and differences among Medicare plans
• Present plan options clearly and impartially to help beneficiaries make informed choices
• Complete telephonic enrollments accurately and compliantly
• Meet or exceed enrollment, productivity, and quality goals
• Schedule appointments for in-home visits and telephonic enrollments as needed
• Ensure application completeness and accuracy before processing
• Collaborate with departments and provide administrative support as business needs change

Qualifications

• Requires at least 3 years of prior relevant experience
• Required Health plan sales experience
• Requires an active Health and Life License in the state of California
• Requires Medicare-Medi-Cal or dual eligible knowledge
• Preferred Bilingual (Spanish, Chinese, or other Medi-Cal threshold languages)
• Preferred basic knowledge of systems including but not limited to AEVs, Marx, Salesforce and Facets
• Preferred knowledge of BSC products/services and eligibility requirements

Equal Employment Opportunity

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Job Information

• Job Identification: 20261221
• Job Category: Sales
• Posting Date: 2026-06-30T19:59:10+00:00
• Job Schedule: Full time
• Locations:
  • Woodland Hills, CA, United States
  • Long Beach, CA, United States
  • Los Angeles, CA, United States
  • San Diego, CA, United States
• Pay Range for California: $24.53 to $34.34
• Pay Range for Bay Area: $27.65 to $38.71
• Role can be filled by a candidate requiring sponsorship: No