Direct Sales & Account Growth Manager

Prudential Cleanroom Services; Irvine (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Prudential Overall Supply in Irvine, CA is seeking a dedicated Customer Service & Accounts Associate to deliver exceptional service across sales, billing, and operations. You will manage accounts, assist with quotes, and coordinate with plant teams to ensure accurate execution.

The role emphasizes advisory communication, careful record-keeping, and collaboration with various departments. A strong customer-service background and proficiency with NetSuite and related portals are expected.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Proven customer service experience, with the ability to handle challenging situations calmly.
• Strong computer literacy, including proficiency in Microsoft Office and other software.

Responsibilities

• Provide concierge-level customer service to ensure an exceptional experience.
• Respond to customer and internal queries promptly, aiming for a 24-hour turnaround time.
• Maintain a positive, empathetic, and professional attitude with customers and team members.
• Address and resolve customer complaints effectively and efficiently.
• Build and nurture long-term relationships with customers through open and proactive communication.
• Drive growth and profitability for assigned accounts through upselling, cross-selling, and retention strategies.
• Identify and pursue new customer opportunities, leveraging leads within 24 hours of receipt.
• Develop and execute marketing and sales strategies to meet personal and team sales targets.
• Provide quotes and customized solutions to customers within field authority pricing guidelines.
• Foster collaboration with plant teams to maximize sales opportunities.
• Set up and maintain customer accounts, including online stores, pricing, and product options.
• Train customers on using online web stores and encourage adoption of automated systems.
• Process orders, modifications, and payments in a timely and accurate manner (within 24-48 hours).
• Collaborate with internal departments and external decorators to ensure seamless execution of customer requests.
• Create and manage artwork proofs, mock-ups, and custom designs for customer review and approval.
• Prepare reports and maintain accurate customer records in systems such as Uniform Market/Seller’s Commerce, NetSuite, Shipworks and ABS.
• Generate invoices and collect payments for orders.
• Follow up on past-due invoices and achieve monthly accounts receivable goals.
• Address and resolve billing inquiries professionally and efficiently.

Skills

Customer service experience

Microsoft Office

Computer literacy

Education

High school diploma or equivalent

Tools

NetSuite

ABS

Shipworks

Uniform Market/Seller’s Commerce

Penn Emblem Portal

Outlook

Job description

Prudential Overall Supply in Irvine, CA is seeking a dedicated Customer Service & Accounts Associate to deliver exceptional service across sales, billing, and operations. You will manage accounts, assist with quotes, and coordinate with plant teams to ensure accurate execution.

The role emphasizes advisory communication, careful record-keeping, and collaboration with various departments. A strong customer-service background and proficiency with NetSuite and related portals are expected.