Sales Operations & Account Services Associate

Blue Shield of CA; Long Beach (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Blue Shield of CA is seeking an Administrative Assistant - Sales, Associate to join the Premier Accounts team. This role reports to the Manager Account Services and supports the account management team by verifying benefits, advancing issue resolution, and delivering key updates for customer reporting.

You will interact with Strategic Account Managers and Account Service Representatives, assist with day-to-day requests, and help ensure smooth operations and timely communication across internal

Qualifications

• Requires a bachelor's degree or HS diploma with 4 years relevant experience.
• Requires experience working in a health plan or health insurance industry.
• Requires basic experience with Microsoft Office suite of products.
• Experience with sales intake tracking systems and software (for example Salesforce) preferred.

Responsibilities

• Verify benefits and help advance issue resolution for plan members and customers.
• Provide account teams with key updates for customer reporting and performance metrics.
• Support account teams with day-to-day issues and requests to ensure smooth operations.
• Coordinate with internal operations staff to connect Strategic Account Managers and Account Service Representatives.

Skills

Microsoft Office

Salesforce

Education

Bachelor's degree or High School Diploma/GED

Tools

Salesforce

Job description

Blue Shield of CA is seeking an Administrative Assistant - Sales, Associate to join the Premier Accounts team. This role reports to the Manager Account Services and supports the account management team by verifying benefits, advancing issue resolution, and delivering key updates for customer reporting.

You will interact with Strategic Account Managers and Account Service Representatives, assist with day-to-day requests, and help ensure smooth operations and timely communication across internal