Direct-Mail Campaign Operations Lead (Contractor)

OpenKrill; United States; Remote; USD 55,000 - 96,000; Full time

Job summary

Virta Health is seeking a direct-mail operations contractor to provide temporary coverage within Member Growth Operations. This hands-on role manages high-volume mail programs from intake to in-home delivery, coordinating with Growth, Creative, Implementation, Analytics, and external vendors.

You will execute QA controls across content, personalization, audience data, URLs, and proofs, maintain trackers, and escalate risks early to ensure on-time delivery and quality.

Qualifications

• 3+ years of experience in marketing operations, print production, campaign operations, or a closely related field.
• Demonstrated ownership of complex, deadline-driven campaigns with multiple stakeholders and external vendors.
• Exceptional attention to detail and a disciplined approach to quality assurance, documentation, and change control.
• Ability to read audience requirements, reconcile counts, spot inconsistencies, and translate operational details for nontechnical partners.
• Strong project management and communication skills, including clear escalation when risks or tradeoffs emerge.

Responsibilities

• Own campaign execution from approved request through mail delivery, including timelines, dependencies, approvals, and status communication.
• Coordinate high-volume quarterly and ad hoc mail programs across automated and manual production workflows.
• Partner with print and mailing vendors to confirm specifications, schedules, proofs, counts, postage, and in-home windows.
• Perform detailed quality assurance across copy, personalization, client-specific requirements, creative assets, URLs and QR codes, audience files, and production proofs.
• Maintain campaign plans, forecasts, trackers, and documentation so stakeholders have a clear view of scope, timing, risk, and decisions.
• Identify issues early, recommend practical solutions, and lead coordinated resolution when timelines or quality are at risk.
• Support knowledge transfer before coverage begins and document work thoroughly for a smooth transition at the end of the engagement.

Skills

Marketing operations

Campaign operations

Project management

Attention to detail

Communication

Tools

Asana

Notion

Braze

Direct-mail platforms

Job description

Virta Health is seeking a direct-mail operations contractor to provide temporary coverage within Member Growth Operations. This hands-on role manages high-volume mail programs from intake to in-home delivery, coordinating with Growth, Creative, Implementation, Analytics, and external vendors.

You will execute QA controls across content, personalization, audience data, URLs, and proofs, maintain trackers, and escalate risks early to ensure on-time delivery and quality.