Customer Operations Lead - Data & Launch QA

Precision Labs; Northern (KY); Hybrid; USD 80,000 - 95,000; Full time

Job summary

Virta Health is seeking an Associate Customer Operations Manager to maintain the operational backbone of our customer experience across launches and lifecycle changes. You will own data operations, eligibility, UAT, QA, and customer configuration while partnering with cross-functional teams to ensure accuracy, timeliness, and clear documentation.

In this role, you’ll grow into managing smaller initiatives, identify risks, troubleshoot issues, and improve repeatable processes at the intersection

Qualifications

• Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field.

Responsibilities

• Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion.
• Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path.
• Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers.
• Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers.
• Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through.
• Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable.

Skills

Attention to detail

Structured data handling

Problem solving

Multitasking

AI tools usage

Job description

Virta Health is seeking an Associate Customer Operations Manager to maintain the operational backbone of our customer experience across launches and lifecycle changes. You will own data operations, eligibility, UAT, QA, and customer configuration while partnering with cross-functional teams to ensure accuracy, timeliness, and clear documentation.

In this role, you’ll grow into managing smaller initiatives, identify risks, troubleshoot issues, and improve repeatable processes at the intersection