Reservations Sales Pro: Drive Room Revenue & Upsells

Wyndham Hotels & Resorts; Key West (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Descripción de la vacante

Highgate Hotels in Key West is seeking a Reservations Sales Agent to handle reservations, inquiries and cancellations with courtesy and efficiency while quoting available rates to maximize room revenue.

The role requires participating in the monthly Rooms Merchandising meeting and collaborating with the Sales Department on group bookings, ensuring accurate calendars and reports for smooth front desk operations.

Formación

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• College course work in related field helpful.

Responsabilidades

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department concerning group bookings.
• Maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include VIP reservations, packages and discounts.

Conocimientos

Hotel experience

Educación

High School diploma or equivalent

Descripción del empleo

Highgate Hotels in Key West is seeking a Reservations Sales Agent to handle reservations, inquiries and cancellations with courtesy and efficiency while quoting available rates to maximize room revenue.

The role requires participating in the monthly Rooms Merchandising meeting and collaborating with the Sales Department on group bookings, ensuring accurate calendars and reports for smooth front desk operations.