Dining Systems Analyst: Drive POS, Menu & Data Excellence

Dartmouth College; Hanover (NH); On-site; USD 65,000 - 82,000; Full time

Job summary

Dartmouth College in Hanover, NH, seeks a Dining Systems Analyst to provide business systems analysis, technical support, and process oversight for dining services, including board plan operations and retail dining locations. The role ensures POS, menu management, and connected kitchen tech support excellence and data integrity.

The successful candidate will coordinate between Dining Services leadership, ITC, vendors, and end users, committing to on-site presence and a 40-hour work week with

Qualifications

• Five years of experience in systems or workflow analysis, technology implementation, or process improvement.
• Experience with food service or retail technology systems (e.g., POS, menu management, digital signage, or kitchen automation).
• Strong analytical and problem-solving skills with the ability to document and communicate complex business processes.
• Proven ability to coordinate between technical and operational teams effectively.
• Must be willing to provide a consistent on-site presence, typically five days per week, with a standard minimum of 40 hours per week.

Responsibilities

• Conducts detailed assessments of dining operational workflows relating to board plan, retail transactions, and menu management.
• Identifies process and system improvement opportunities aligned with Dining Services' strategic goals.
• Defines and documents system and business requirements to ensure technology solutions meet operational needs.
• Designs and maintains reports and data extracts to support business decisions; partners with ITC or vendors as needed for complex reporting or analytics.
• Serves as Dining's functional lead for software platforms such as POS systems, meal plan management, menu and inventory systems, and digital signage.
• Oversee data standards and configuration to maintain information accuracy and consistency across Dining's technology environment.
• Coordinates or manages projects involving software version upgrades, security changes, and system integrations with campus-wide systems.
• Develops and executes testing plans to validate new features, updates, and configurations before system rollout.
• Troubleshoots functional and technical issues in collaboration with ITC, vendors, and dining operational staff.
• Maintains detailed documentation of system architecture, configuration settings, and data interfaces.
• Develops and delivers user training for new systems, upgrades, or business process changes.
• Prepare clear, accessible documentation and training materials for Dining staff at all levels.
• Ensures proactive communication about system updates, downtime, and procedural changes.
• Serves as an advocate for Dining Services' technology needs within cross-departmental IT discussions.
• Maintains knowledge of current software and hardware systems applicable to Dining Services
• Demonstrates professionalism and collaboration through effective communication and respect for diverse perspectives.
• Performs additional duties as assigned.
• We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted.

Skills

Experience: 5 years

POS systems

Analytical skills

Cross-functional coordination

On-site 40h/wk

Education

Bachelor's or equivalent education/experience

Job description

Dartmouth College in Hanover, NH, seeks a Dining Systems Analyst to provide business systems analysis, technical support, and process oversight for dining services, including board plan operations and retail dining locations. The role ensures POS, menu management, and connected kitchen tech support excellence and data integrity.

The successful candidate will coordinate between Dining Services leadership, ITC, vendors, and end users, committing to on-site presence and a 40-hour work week with