Operations and Catering Coordinator

Dartmouth College; Hanover (NH); On-site; USD 32,000 - 36,000; Full time

Job summary

Dartmouth College's Dining Services is seeking an Operations and Catering Coordinator in Hanover, NH. This regular full‑time role provides administrative support for Jamix and related systems, including data entry, review, and troubleshooting, plus training for system users.

The position also handles front desk reception, scheduling, and coordinating catering events with production teams, Dietitian, and purchasing managers to ensure operational standardization.

Qualifications

• Associate's degree in Information Technology, Hospitality Management, Business Administration, or applicable work experience.
• Three years of experience in information management systems, report generation and information auditing, and maintaining databases.
• Administrative skills in a business setting.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail while being able to meet deadlines.

Responsibilities

• Coordinate Jamix system data entry, review, and troubleshooting for daily operations.
• Provide training and support for system users.
• Maintain Jamix menus with location managers and production teams to standardize operations.
• Prepare reports on programs as requested.
• Provide administrative support and answer inquiries in the DDS Administrative office.
• Assist catering events and coordinate room reservations.

Skills

Administrative skills

Interpersonal communication

Organizational skills

Deadline management

Data management

Education

Associate's degree in Information Technology, Hospitality Management, or Business Administration

Tools

Jamix

Nutrislice

Touchworks

EMS

Finance e-forms

Job description

Position Details

Posting date 09/28/2026

Closing date

Open Until Filled Yes

Position Number 1011294

Position Title Operations and Catering Coordinator

Hiring Range Minimum $23.00

Hiring Range Maximum $26.00

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Non-Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Schedule Schedule: Monday-Friday, 8.00am-4.30pm; Saturday/Sunday off Occasional flexibility required dependent on Dining cateringevents

Location of Position Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position? No

If yes, length of term in months.

Is this a grant funded position? No

Position Purpose

Provides administrative support for systems within Dining Services including but not limited to Jamix menu management system, Nutrislice menu management system, Touchworks guest experience and hiring interface software, Finance e-forms and EMS . Primary focus will be on Jamix processes to enter, review, process and assist in troubleshooting and interpreting all data generated by the system. Will assist in training and supporting departmental users in software applications. Other administrative duties include acting as a receptionist for the DDS Administrative office while answering phone calls, assisting guests, and coordinating schedules. Catering assistance as required.

Required Qualifications - Education and Yrs Exp

Associates plus 3+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge andAbilities

• Associate's degree in Information Technology, Hospitality Management, Business Administration, or applicable work experience.
• Three years of experience in information management systems, report generation and information auditing, and maintaining databases.
• Administrative skills in a business setting.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail while being able to meet deadlines.

Preferred Qualifications

• Demonstrated ability to work in a fast-paced high quality food operation and to make sound decisions under pressure in a timely manner.
• A solid working knowledge of food production and recipe development preferred.
• Experience with menu management system(s) or applicable database maintenance preferred.
• Proficiency with Microsoft Office applications and ability to learn new technologies with ease.
• Able to promote a positive work environment and be committed to achieving excellence in a team setting.
• Able to work well autonomously or in group settings, can mediate meetings and take diligent notes.
• Able to maintain a positive attitude while adapting to constant change and evolution.
• Certain times of the year will require schedule flexibility.

Department Contact for Recruitment Inquiries

Ann Crookenden, Campus Services HR

Department Contact Phone Number

6-3323

Department Contact for Cover Letter and Title

Heather L Lascelle, Associate Director, Dining Services

Department Contact's Phone Number

[e-mail]

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Preferred, but not required

Additional Instructions

Schedule: Monday-Friday, 8.00am-4.30pm; Saturday/Sunday off Occasional flexibility required dependent on Dining cateringevents

Data Management

• At the direction of the Operations Support & Catering Manager, coordinates Jamix system utilization to ensure daily operations are seamless and long-term planning goals can be achieved.
• Provides general coordination and support initiatives with the menu management system including data entry, planning, data review and adjusting the system as needed.
• Provides coaching, training and support for system users.
• Maintains menus within Jamix by working directly with location managers, production teams, Dietitian and purchasing managers to maintain operational standardization through technology.
• Maintains policies and procedures for input of recipes, ingredients, reports, inventory, post meal data entry, purchasing specs, price file updates, and general database maintenance required as operations evolve.
• Troubleshoots issues within Jamix and Nutrislice for all user locations including all in one production stations.
• Prepares reports on programs as requested.

Percentage Of Time: 60

Dining Administration Support

• Participates in department projects that involve additions to, or modifications of processes and systems at the direction of Director, Associate Director, Executive Chef and Operations Support & Catering Manager.
• Provides administrative support in coordinating Nutrislice showcase boards, Touchworks Txt-N-Tell and Kinetica platforms, and direct market campaigns. Assist in assigning room reservations for Class of 1953 Commons as requests come in using EMS (Event Management System).
• Works in a timely manner to ensure that operational technologies are in working order and maintained consistently.
• Acts as the primary point of contact for the Dining Services Administrative office by responding to inquiries, walk-ins, phone calls, and emails.
• Ensures accuracy of monthly calendars for salaried staff.
• Keeps phone list up to date, orders office supplies, coordinates copier maintenance requests, and takes meeting notes for manager meeting.
• Other duties as required.

Percentage Of Time: 20

Catering Support

• Reporting to the Operations Support & Catering Manager, assists in catering events as required.
• Creates line cards to reflect correct menu items and allergens.
• Assists with decorating for events as needed.
• Participates in event recap meetings.

Percentage Of Time: 10

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
• Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.

Percentage Of Time: 10

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.