Shift Supervisor - Dining

Dartmouth College; Hanover (NH); On-site; USD 39,000 - 43,000; Full time

Job summary

Dartmouth College is seeking a Shift Supervisor for the Courtyard Café in Hanover, NH. You will help ensure smooth service, enforce safety and sanitation policies, and assist in other dining areas when Courtyard Café is closed.

This role supervises up to 20 union employees, handles shift planning, inventory and cash handling, and coordinates with management to maintain high standards in a fast-paced campus dining operation.

Qualifications

• Four or more years of general food service experience.
• Supervisory experience required.
• Must hold a valid driver's license and be qualified under Dartmouth College Driver Safety and Motor Vehicle Policy.

Responsibilities

• Oversee day-to-day shift operations at Courtyard Café.
• Provide daily supervision to approximately 20 union and temporary staff.
• Ensure health, sanitation, and safety procedures are followed.
• Count cash, manage daily reports, and monitor inventory and supplies.
• Address customer comments and resolve issues, escalating to management as needed.

Skills

Food service experience

Supervisory experience

Driver's license

Education

High School diploma or equivalent

Tools

Remote data terminals

Job description

Position Details

Position Information

Posting date: 08/31/2026

Closing date:

Open Until Filled: Yes

Position Number: 1000228

Position Title: Shift Supervisor - Dining

Hiring Range Minimum: $28.00

Hiring Range Maximum: $30.81

Union Type: Not a Union Position

SEIU Level: Not an SEIU Position

FLSA Status: Non-Exempt

Employment Category: Regular Full Time

Scheduled Months per Year: 12

Scheduled Hours per Week: 40

Schedule: Tuesday-Thursday, 10.00am-6.30pm; Friday & Saturday,11:00am-7.30pm; Sunday/Monday off

Location of Position: Hanover, NH

Remote Work Eligibility?: Onsite only

Is this a term position?: No

If yes, length of term in months.: 0

Is this a grant funded position?: No

Position Purpose

Serves as a Shift Supervisor of Courtyard Café for Dartmouth DiningServices, ensuring smooth operation of service, customersatisfaction, and enforcement of safety and sanitary procedures andpolicies. Assists in other Dining areas when Courtyard Caféclosed.

Description

High School or equivalency

Required Qualifications - Skills, Knowledge andAbilities

• Four- plus years of general food service experience.
• Supervisory experience.
• Must hold a valid driver’s license and be qualified under theterms of the Dartmouth College Driver Safety and Motor VehiclePolicy.

Preferred Qualifications

• Demonstrated ability to work in a fast-paced food operation andto make decisions under pressure.
• Excellent interpersonal and communication skills to dealeffectively with customers and supervise employees.
• Strong organizational skills and ability to shift attention tochanging details and maintain accuracy and timing of foodpreparation and work scheduling.
• Knowledge of sanitation regulations and policies and theability to obtain a sanitation certification.
• Knowledge of computer operations and familiarity with remotedata terminals.
• Communicates respectfully with a diverse community.

Department Contact for Recruitment Inquiries

Campus Services HR

Department Contact Phone Number

603-646-3323

Department Contact for Cover Letter and Title

Rachel Sperry, Manager Courtyard Cafe

Department Contact's Phone Number

[e-mail]

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federallaw. We prohibit discrimination on the basis of race, color,religion, sex, age, national origin, sexual orientation, genderidentity or expression, disability, veteran status, marital status,or any other legally protected status. Applications are welcomefrom all.

Background Check

Employment in this position is contingent upon consent to andsuccessful completion of a pre-employment background check, whichmay include a criminal background check, reference checks,verification of work history, conduct review, and verification ofany required academic credentials, licenses, and/or certifications,with results acceptable to Dartmouth College. A criminal convictionwill not automatically disqualify an applicant from employment.Background check information will be used in a confidential,non-discriminatory manner consistent with state and federallaw.

Is driving a vehicle (e.g. Dartmouth vehicle or off roadvehicle, rental car, personal car) an essential function of thisjob?

Yes

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use oftobacco-based products (including smokeless tobacco) are prohibitedin all facilities, grounds, vehicles or other areas owned, operatedor occupied by Dartmouth College with no exceptions. For details,please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Schedule: Tuesday-Thursday, 10.00am-6.30pm; Friday & Saturday,11:00am-7.30pm; Sunday/Monday off

Quick Link

https://searchjobs.dartmouth.edu/postings/87081

Key Accountabilities

Shift Operations

• Independently oversees and participates in the day-to-day shiftoperations, opening and/or closing of Courtyard Café.
• Independent responsibility for Courtyard Cafe on a regularlyscheduled basis, with revenue in excess of $3 million and customercounts in excess of 550,000.
• Verifies cash in safe and register banks and sets up RDT(remote data terminals) cash registers.
• Assigns initial work and reassigns workforce as required tobalance changes in customer service needs and timing of foodpreparation.
• Enforces health and sanitation policies and procedures withconcern to proper handling and preparation of food items and thatquality and portion control standards are maintained.
• Ensures observance of liquor license laws, whenappropriate.
• Responds to customer comments/complaints about quantity/qualityof food, customer service, etc.; seeks to satisfy customer needs;refers issues to Manager when appropriate.
• Oversees cleanliness and general appearance of café.
• Counts cash and closes out shift sales and prepares reports onreceipts.

Percentage Of Time

50

Workforce Supervision

• Provides daily supervision to 20 union employees and temporaryand student staff.
• Trains new employees in all aspects of food serviceoperations.
• Ensures adequate distribution of staff on each shift andindependently determines when additional staff is needed.
• Communicates management policies and instructions to employeesand relays employee concerns back to management.
• Monitors and evaluates work performance to ensure compliancewith productivity, quality, and customer service standards.
• Identifies performance problems, recommends training orinitiates appropriate corrective action.
• Implements disciplinary measures when necessary, e.g. verbalwarnings or corrective instructions with written report to themanager.

Percentage Of Time

25

Inventory & Facility/Equipment Maintenance

• Maintains and analyzes daily inventory counts and makes outorders for specified vendors.
• Receives and stores deliveries and ensures that necessarysupplies are stocked for the shift and that all stock is rotated.Generates reports on sales, product movement, etc.
• Monitors sales and recommends appropriate changes, based onhigh costs or lack of item popularity.
• Makes recommendations regarding menu development; may computecost and price analysis.
• Works with other supervisors and managers in communicatinginformation and in planning and making changes to caféprocedures.
• Maintains continuing surveillance over physical facility,ensuring all doors are locked, windows closed, storage areassecured, lights out, etc.
• Acts to preclude or terminate unauthorized/inappropriate usesof facilities and to intervene in and resolve disturbances.
• Notifies Security when assistance is needed.

Percentage Of Time

10

Miscellaneous

• Attends training seminars offered by the College and/orprofessional organizations to stay current with food service andsupervisory policies and practices.
• Attends ServSafe training and renews certification asrequired.
• Sets customer service tone for the department to includeaddressing the needs of a diverse community.
• Assist with limited catering as needed.
• Works at other satellite areas within Dartmouth Dining asrequired.

Percentage Of Time

5

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place towork in the Upper Valley, a place where people feel welcomed, wherethey can be their authentic selves, be heard, and feel accepted. Wewant this culture to be felt by those who receive our services. Theway we treat one another should be the same way we treat ourcustomers.

• Demonstrates a commitment to inclusion and cultural awarenessthrough actions, interactions, and communications with others.
• Participates in division-wide CEB initiatives and training,including promotion of the 7 Principles (Empathy, Fairness,Dependability, Inclusivity, Consideration, Vulnerability andRespect).
• Willingness to foster a growth mindset in the areas ofimproving culture and inclusion across the division.

Percentage Of Time

10