Dining Shift Lead: Lead Service & Guest Experience

Hotel Ivy; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hotel Ivy in Minneapolis is seeking a Shift Lead to oversee dining service, guide front-of-house staff, and uphold exceptional guest experiences.

You will coordinate with kitchen and bar, ensure accurate orders in the POS, handle payments, and help maximize seating efficiency during peak periods.

The role requires prior server or leadership experience, knowledge of food safety, and a customer-centric approach, with flexible evening and weekend hours.

Qualifications

• Experience in the restaurant industry with leadership responsibilities.
• Knowledge of POS and cash handling procedures.
• Understanding of food safety regulations.
• Customer-centric approach.

Responsibilities

• Guide the serving staff to maintain service standards.
• Ensure all team members are clear on their duties for the shift.
• Take orders, serve food and beverages, and ensure guests have a great dining experience.
• Address guest concerns or special requests promptly and professionally.
• Monitor guest needs and manage timing to optimize service flow.
• Oversee entry of food and beverage orders into the POS system with accurate pricing.
• Coordinate with kitchen and bar staff for smooth service.
• Check orders for accuracy before delivery to tables.
• Train new staff on service standards and menu items.

Skills

Leadership experience

Server experience

POS knowledge

Cash handling

Food safety knowledge

Customer service oriented

Flexibility

Team supervision

Tools

POS system

Job description

Hotel Ivy in Minneapolis is seeking a Shift Lead to oversee dining service, guide front-of-house staff, and uphold exceptional guest experiences.

You will coordinate with kitchen and bar, ensure accurate orders in the POS, handle payments, and help maximize seating efficiency during peak periods.

The role requires prior server or leadership experience, knowledge of food safety, and a customer-centric approach, with flexible evening and weekend hours.