Dining Services Systems Manager, MIS & Data Ops

Columbia University in the City of New York; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Columbia University in the City of New York is seeking an Associate Manager in Administration to oversee day-to-day dining systems and drive improvements across operations. You will manage Illumia/NetMenu,Touchwork data, and Cloud POS while collaborating with CUFO-IT and CUIT to ensure service excellence and data integrity.

You will also develop training for managers and staff, monitor system performance, and participate in broader planning to enhance student dining experiences and operational

Qualifications

• Bachelor’s Degree or equivalent education/experience.
• At least 2 years’ experience in Food and Beverage/Hospitality.
• Excellent customer service, administrative and organization skills.
• Proficient in Word and Excel; strong written and oral communication.

Responsibilities

• Oversee administration and daily operation of dining systems.
• Collaborate with CUFO-IT for technical challenges.
• Maintain allergen data and dietary accommodations in Touchwork database.
• Manage POS configurations and pricing with Cloud POS.
• Coordinate staff training programs on systems and platforms.
• Lead special projects and system upgrades; drive process improvements.

Skills

Customer service

Word

Excel

Communication

Organization

Education

Bachelor’s Degree or equivalent

Tools

Word

Excel

Job description

Columbia University in the City of New York is seeking an Associate Manager in Administration to oversee day-to-day dining systems and drive improvements across operations. You will manage Illumia/NetMenu,Touchwork data, and Cloud POS while collaborating with CUFO-IT and CUIT to ensure service excellence and data integrity.

You will also develop training for managers and staff, monitor system performance, and participate in broader planning to enhance student dining experiences and operational